Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its range of features including pop-ups, loyalty programs, and customer reviews. They value its advanced targeting options and effective loyalty program that rewards customers for various actions. The integration of customer feedback into product pages is seen as a boost for conversions and brand credibility. Merchants praise the easy setup, customization options, and intuitive interface. The customer support team is described as responsive and professional. The app also offers a free version for small businesses to test its functionality. It's recognized as a valuable tool for increasing customer engagement and repeat purchases.

April 2, 2024

Great help, excellent, and fast.

Box Total Style
United States
Over 1 year using the app
Rivo replied April 3, 2024

So glad to hear you had a great experience! Thanks for your kind words, and if you ever need more help, we're here for you. 😊
- Kevin & Rivo Team

Edited February 29, 2024

Such a great experience! The woman who helped me got my issue resolved ASAP and lead me through everything that I needed to do. She even was able to do it on her end when I was struggling. Highly recommend them!

Lilyfield Candles
United States
5 days using the app
Rivo replied February 27, 2024

Thrilled to hear about your great experience and quick resolution! Thanks for recommending us and for the shoutout to our team. 😊
- Kevin & Rivo Team

March 1, 2024

Very recommended app for a loyalty feature, and they have a great and responsive team, special thanks to James who helped us today!

The dUCk Group
Singapore
About 1 year using the app
Rivo replied March 4, 2024

So glad our app and team could support your loyalty feature needs! Your recommendation means a lot to us. Thanks for the shout-out! 😊
- Kevin & Rivo Team

February 26, 2024

Awesome app, and customer service is great! I love it

Mundo de Unas
Mexico
Almost 3 years using the app
Rivo replied February 28, 2024

Thanks for the awesome review! We're so happy you love our app and customer service. Your satisfaction is our joy! 😄
- Kevin & Rivo Team

May 7, 2024

Nice work from the support team (Jel), yet getting to know the app

GAROS
Spain
9 days using the app
Rivo replied May 9, 2024

Glad you're enjoying the support! Feel free to explore more of the app's features at your own pace. We're here to help if you have any questions!
- Kevin & Rivo Team

January 28, 2024

I was having a slight problem as I was completing an upgrading on-boarding process. Paul came to my rescue. Very efficient, very quick and excellent service!!

Norfolk Deli
United Kingdom
Almost 3 years using the app
Rivo replied January 30, 2024

We're happy that we could efficiently and quickly assist you during the upgrade process! Thanks for the excellent feedback.
- Kevin & Rivo Team

April 28, 2024

She was very niece and respectful. Did things quite with no problems and always help with other problems

UndrrtdApparal
United States
10 days using the app
Rivo replied April 29, 2024

We're delighted to hear your positive feedback. We aim to provide helpful service with a smile. Looking forward to assisting you again!
- Kevin & Rivo Team

April 10, 2024

Customer service is great.
I do not have plenty of experience with the loyalty program yet but up to this point everything seems good and intuitive.

Salvajes
Uruguay
About 23 hours using the app
Rivo replied April 11, 2024

Thanks for sharing! We're happy to hear you're enjoying our service. Looking forward to impressing you more as you explore the loyalty program! 😊
- Kevin & Rivo Team

February 25, 2024

nice to chat with you and so helpfull and i just want to say her lots of thanks

Topetail
India
About 2 months using the app
Rivo replied February 27, 2024

So happy to chat and help out! Your thanks mean a lot to us. 😊 Please don't hesitate to reach out again!
- Kevin & Rivo Team

Edited May 2, 2024

Always there for support and on speed!

DECODE
United Arab Emirates
3 months using the app
Rivo replied May 2, 2024

We're thrilled you had a super experience! Thanks for your enthusiasm! If you need anything, we're here for you. 🌟
- Kevin & Rivo Team