Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and customizable features such as pop-ups, loyalty programs, and reviews. It's praised for its seamless integration with platforms like Shopify and WooCommerce, and advanced targeting options. The loyalty program is effective in engaging customers, rewarding them for various actions. The reviews feature boosts conversions and brand credibility. A free version is available for small businesses. Merchants highly recommend it for its excellent customer service, ease of use, and value.

February 15, 2024

Customer service is exceptional. Attentive, definitely not bots, and great to interact with. This app keeps expanding its functionality and in the long run that's saving me $ by not needing more apps. Can't recommend Rivo enough!

LuxIllume
United States
Almost 3 years using the app
Rivo replied February 19, 2024

Thrilled to hear our service and app are hitting the mark for you! Your feedback means the world to us. Thanks for the strong recommendation. Rivo is here for your success! 💪🌟
- Kevin & Rivo Team

May 2, 2024

I haven't started using this as our website hasn't opened, but I have installed it and gone through the settings, and been talking to their live chat support. Super seamless and easy experience so far. Cannot fault the team or software. The software gives you all kinds of options to generate rewards, I think it will pull in new clients. Can't wait to launch my site and see how things go.

Teloskin Pty Ltd
Australia
8 days using the app
Rivo replied May 3, 2024

Thank you for sharing your positive experience! We're thrilled about your seamless setup and helpful support. Best wishes for a successful website launch!
- Kevin & Rivo Team

May 4, 2024

It has been a great experience so far. Customer service has been a really big help and my customers love building points for future rewards.

ATouchByShaDesigns
United States
3 months using the app
Rivo replied May 6, 2024

Thanks for sharing! We're thrilled you're enjoying the experience. Delighted to hear our customer service and rewards program are hitting the mark!
- Kevin & Rivo Team

Edited February 23, 2024

Arianne was great, very efficient with a speedy reply. I always get this kind of support with Rivo. Highly recommended products.

Mica is equally as awesome. Quick to help out and very knowledgeable.

Iowa Magic Shop
United States
About 2 years using the app
Rivo replied February 20, 2024

Thanks for the recommendation and the kind words about our support team! We're thrilled to consistently meet your expectations. Here for you anytime!
- Kevin & Rivo Team

March 15, 2024

We recently began using this loyalty app, and I'm thoroughly impressed by its simplicity in setting up. The support team has been incredibly helpful and kind whenever I've reached out with questions or concerns.

The free version, allows small businesses like mine to check out the app's functionality and work with the basic program, which is excellent and has all the vital features, until we're ready to upgrade. This shows that Rivo genuinely cares about its clients' long term success. We highly recommended this app for anyone looking to start a customer loyalty & referral program.

99things
Switzerland
17 days using the app
Rivo replied March 18, 2024

So glad to hear you're enjoying our app and support! We're here for your success, every step of the way. Thanks for the high recommendation! 🚀
- Kevin & Rivo Team

January 25, 2024

Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.

In Good Hands
Norway
About 2 years using the app
Rivo replied January 26, 2024

Thank you so much for taking the time to leave this review! We're thrilled about your phenomenal experience with our service and app. Your feedback is greatly appreciated!
- Kevin & Rivo Team

February 11, 2024

Great customer service. Mica answered all my questions efficiently. I got extra tips on how to manage my account.

Farmhouse Charm Candles Inc.
Canada
About 2 years using the app
Rivo replied February 12, 2024

Thrilled to provide great service and helpful tips for managing your account! 😊 Thanks for the positive feedback. We're always here to answer your questions!
- Kevin & Rivo Team

February 28, 2024

So far I have had no issues with the app. They also have a good and prompt support team. Thank you and keep it up.

Simply Aloe
India
About 1 year using the app
Rivo replied February 29, 2024

Thanks for the positive feedback! We're glad to hear our support team could assist you. We'll keep working hard to maintain your satisfaction!
- Kevin & Rivo Team

May 1, 2024

I already love this app! Abbie was a great help and delivered more than I can ask for!

TULSA FLOW
United States
7 months using the app
Rivo replied May 2, 2024

We're delighted you're loving the app! Our support team is here to exceed your expectations every time. Enjoy your experience! 😊👍
- Kevin & Rivo Team

April 9, 2024

Easy to use and set up, helpful support and it looks great on my website! I would recommend it!

Stay Dreamy Shop
Canada
About 2 months using the app
Rivo replied April 11, 2024

Thanks for the glowing review! Thrilled you found our app easy and love how it looks. Your recommendation means a lot to us! 🌟
- Kevin & Rivo Team