TYDAL Product Reviews App , 2,211 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its automatic review request feature, user-friendly interface, and seamless Shopify integration. Its robust features, including customer reviews, are noted to boost sales and engagement. The app's performance is reliable, with the free version offering significant value. The customer support team is praised for their quick and knowledgeable service. Merchants also value the ability to import reviews from other apps using a CSV file. This app is seen as a game-changer for many stores.
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I used this app to help me increase customer engagement by adding reviews and the team was super helpful in assisting me!
Awesome! We truly appreciate you using our app and are grateful for your positive feedback and review! 🤩 If you need further help along the way, just let us know. We would be delighted to assist you! Thanks, Kevin
AMAZING customer support and AMAZING user interface. SO user friendly compared to the other apps. they added on bonus features for me for FREE and even removed their branding. seriously, amazing.
What a wonderful review! 🤩 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and kind words. ✨ Best wishes, Kevin
We installed the app and uninstalled it again shortly afterwards for internal reasons. However, a problem arose during the uninstallation, which was solved competently and very quickly by Rivo support. That's how it should be, and we are happy to give it 5 stars!
We genuinely appreciate you choosing our app and are so glad that we were able to help you with your concern. If you ever have further questions or if we can help along the way, feel free to contact us anytime! Thanks, Kevin
The app appears super easy to use and user friendly but when you actually start using it, all that expectation fails to deliver. It is very buggy(or at least it felt to me), and as soon as you enable it, it adds the star rating widget and the write a review widget but you can't move them as they don't show up as editable blocks in your store editor. Which just makes me think how it is not actually compliant with 2.0 themes.
When you add them manually as new widgets, the forced ones are now gone and the new ones that you added are blank blocks that display nothing.
Also this app somehow prompted our previous Shopify Reviews App(which we had long since removed) to display its own ratings on the collections page. Now we have 1 set of ratings on the collections page and another completely different one on the product page. Nothing was going right with this. We are not Shopify Store experts but we have not had this much trouble setting up an app in the past.
I appreciate their team trying to help us and promptly responding even though we hadn't paid a dime for the app, but it just wasn't for us. It didn't appear as good looking as the screenshots showed too. Looked more like the default reviews app up until we had tested.
Customer service is rapid and friendly, would defo recommend the app! Seems easy to use especially with the tutorials and customer service.
Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 Cheers, Kevin
This app is great, they make it super easy for small businesses and people starting out. The live chat is 5 stars, they provided me with alot of general shopify tips and tricks i didnt know!
Thank you for your positive feedback about our app and services. We're always looking for ways to improve and provide our customers with the best possible experience. May I kindly ask what we could have done better to earn a 5-star rating from you? Your feedback is important to us, and we appreciate any suggestions you may have to help us improve our app and services. Thank you for taking the time to share your thoughts with us.
Best regards, Kevin
I just downloaded the app and had some issues with initial setup, but support was great and that helped me a lot. However, the app doesn't have 2 features that are very important to me (a way to customize colors in the review request emails, plus a way to stop those emails from sending to my wholesale customers who already get a review request on the platform where they purchase from me wholesale), so I ended up deleting the app.
It's nice but could be great if we can transfer reviews from Etsy store.
That will help a lot too...
Hi Alice! Thank you for your feedback! We do have an option to import reviews from other platform. We'd be more than happy to lend a hand. I've reached out to you to get everything sorted out. Our aim is to make things right for you and provide the best possible support. Looking forward to speaking soon! Cheers! - Lea, Rivo Support Manager
very good alternative to other expensive photo reviews app ! good support and it's totally free, thank you for saving my life
Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app and if you ever have any questions or if we can help along the way, feel free to contact us anytime! Cheers, Kevin
Lance did a very good job at answering all the questions I had about how to edit the review widgets and he also told me about the favicon which was such a good suggestion! The app should add a feature to reply back to reviews that way the brand can engage more with its customers.
These are excellent suggestions! Your review is essential in helping us improve the app, and I have sent over your feedback to our product team. If there's anything else you would like to add, just let us know. 🙂 Thanks, Kevin