TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,788)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for collecting and displaying customer reviews, enhancing store credibility and boosting sales. It features a user-friendly interface, automated review requests, and options for photo and video reviews. Customization is straightforward, requiring no coding. Setup is quick, typically under five minutes, and customer support is efficient in resolving issues, further improving the user experience.

April 26, 2023

Application très utile et service client rapide, compétent et réactif. Je recommande fortement cette app.

Sweet Morning
France
7 months using the app
TYDAL replied April 27, 2023

Merci pour votre avis positif ! Nous sommes heureux d'apprendre que vous trouvez notre application utile et que notre service client a été utile. Nous continuons à travailler dur pour offrir une expérience utilisateur exceptionnelle. Merci d'avoir recommandé notre application ! - Lea, Rivo Support Manager

October 2, 2023

Despite the fact that, as a person with disabilities- I’m always going to prefer a phone conversation as they help define nuance, Arianne was so helpful and efficient and really down to earth.
She was able to detect the error in my system, find my store and fix me up with exactly what I needed.
Very helpful and wonderful service! Thank you!

Celtic Fair
Canada
7 months using the app
TYDAL replied October 4, 2023

Thank you for your kind words! We always strive to provide excellent service. We're glad our team was able to assist you efficiently.
- Lea & Rivo Team

March 27, 2023

I must say Pete has great customer service! He was very helpful and offered other options to help promote my store. I will definitely recommend Rivo to others.

Hella Fresh Fragrance
United States
7 months using the app
TYDAL replied March 27, 2023

It's always a pleasure to hear that our services meet your expectations! We take pride in delivering high-quality work and providing excellent customer service. Thank you for recommending us!
Much appreciated, Kevin

January 9, 2023

I had to contact them for support and Paul assisted me with unlocking the additional features. So far it's been pretty handy.

TC Paint Ball & War Room
United States
7 months using the app
TYDAL replied January 9, 2023

Thanks so much for the 5-stars and glad you are liking the app so far! 🤩 If you have any questions or if we can help along the way, please feel free to reach out to us anytime. Cheers, Kevin

February 6, 2023

Arianne from Rivio reviews provides exceptional customer service. Her patience and willingness to assist with any issues make her stand out as a true asset to the company. She consistently went above and beyond to ensure that my every customer need was satisfied and met. I highly recommend reaching out to her for any support related concerns as she will be more than happy to help. Arianne is the epitome of what great customer service looks like and I couldn't be more impressed with her. Thanks again Arianne.

Diamond Lanes Clothing
United States
7 months using the app
TYDAL replied February 6, 2023

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We're so grateful to customers like you for using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

November 30, 2022

I enjoy my whole experience. It was fast and easy, and the person I chatted with was fast with responding and even giving me additional help.

Your True Serenity
United States
7 months using the app
TYDAL replied November 30, 2022

We're so happy to see that you had a great experience! We're always striving to help you and your business succeed! 🎉 Cheers, Kevin

January 2, 2023

amazing app. customer rep was nice and fast to the point. got things done in minutes. I highly recommend this app.

MysteryPanda
United States
7 months using the app
TYDAL replied January 3, 2023

Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 If there's anything else we can do, just let us know. All the best, Kevin

Edited March 10, 2024

really helpful on the chat feature and was able to help me import reviews from another store. Quick to respond.
app is east to use and install on the website

Wattle Lane Designs
Australia
7 months using the app
TYDAL replied August 14, 2023

Thanks for the awesome review! We're glad to hear that our app was easy to use. We appreciate your kind words and Our team is always here to assist you.
- Lea & Rivo Team

May 11, 2022

Great service as always and very helpful I highly recommend use of the app. In fact I am also using the loyalty rewards app

Pink Cactus Trading Company
United States
7 months using the app
TYDAL replied May 11, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Thanks, Kevin

February 11, 2023

I had a great experience with Paul at Rivo! He was swift and easily made me feel like royalty with his help and kindness! Would definitely recommend him!

Sunny Side
United States
7 months using the app
TYDAL replied February 12, 2023

We're so happy to see that you had a great experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin