Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration, efficient performance, and customizable features, including automatic review requests. It's recognized for effectively showcasing customer feedback, enhancing online presence and customer engagement. The customer support is praised for their responsiveness and proactive approach. Even with a free account, merchants find significant benefits, making it a cost-effective solution for small businesses.

December 23, 2023

very helpful and guided me well

Treasure Sink
India
About 1 hour using the app
TYDAL replied December 27, 2023

Thanks for your kind words! Really glad we could help you out. If you need anything else, we're here for you!
- Lea & Rivo Team

May 31, 2023

The support, communication and efficiency are great! all of my questions were answered in minutes. Thank you Abbie for your assistance!

FOREIGN FLAME
Australia
9 months using the app
TYDAL replied June 2, 2023

Thank you so much for your kind words! I'm thrilled to hear that our support team was able to assist you quickly and efficiently. Don't hesitate to reach out if you need any more help in the future. Have a great day! - Lea, Rivo Support Manager

July 9, 2023

My experience with the Rivo Product Reviews App & UGC has been absolutely outstanding, and a significant part of that is due to my interaction with Pete. His ability to understand my needs and provide effective solutions was unparalleled. Pete didn't just answer my queries, he also imparted valuable advice to enhance my site. His expertise and dedication are truly commendable. I highly recommend this app, and if you get a chance to work with Pete, you're in great hands!

Glass Skin
France
10 days using the app
TYDAL replied July 10, 2023

Thank you so much for the amazing review! We're thrilled to hear that your experience has been great. We're grateful for your recommendation and we'll do our best to continue providing top-notch support! 😊
- Lea & Rivo Team

Edited February 4, 2024

Excellent features as well as customer service

Juan
India
6 months using the app
June 4, 2023

It only took 10 minutes and the customer service was very patient in helping me out. Thank you very much Jel for your help!

icampkit
China
3 months using the app
TYDAL replied June 5, 2023

Thank you for sharing your experience with us! We're so glad to hear that you had a great experience with our support team. We appreciate your business and hope to chat with you again soon! - Lea, Rivo Support Manager

September 7, 2023

Great review app. I have been using for couple of months now. Support team is very helpful.

PartyFavors.ae
United Arab Emirates
About 2 months using the app
TYDAL replied September 12, 2023

Thanks for the feedback! Happy to hear that you're enjoying the app and finding our support team helpful. Feel free to reach out if you need help with anything! Cheers!
- Lea & Rivo Team

June 27, 2023

The app runs smoothly and the live chat is amazing. I had the privilege of talking to Paul. He was able to help me quickly and went above and beyond. A+++

Mooseruncoffee
United States
Over 1 year using the app
TYDAL replied June 29, 2023

Thanks for the awesome review! 😄 We're glad you had a great experience with our app and our team. We appreciate your support! ✨- Lea, Rivo Support Manager

August 12, 2023

super helpful customer service staff who helped me to set up the review stars on my site. She spent lots of time on my site, helping me configure and set up for almost an hour. Really appreciate the amount of attention and time she was willing to support me with.

Accent of Woof
Singapore
4 days using the app
TYDAL replied August 14, 2023

So glad to hear that our team was super helpful in getting the app set up on your site. We truly value your satisfaction. Thank you for sharing your experience with us!
- Lea & Rivo Team

May 19, 2023

Very kind and helpful staff. they did everything I asked for and more, "Jel" was an especially amazing help!

InnerChild
United Kingdom
4 months using the app
TYDAL replied May 22, 2023

Thank you so much for sharing your experience with us! It's always our goal to go above and beyond for our customers! We appreciate your business and look forward to serving you again soon! 😊 - Lea, Rivo Support Manager

August 11, 2023

Amazing, so far so good, I love this app and its features. A very good app to integrate into your Shopify store.

Joy Spiritual
United States
About 2 months using the app
TYDAL replied August 14, 2023

Thank you for taking the time to leave us a review! We're here to make your experience even better, so feel free to reach out if you need any assistance!
- Lea & Rivo Team