Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration, efficient performance, and customizable features, including automatic review requests. It's recognized for effectively showcasing customer feedback, enhancing online presence and customer engagement. The customer support is praised for their responsiveness and proactive approach. Even with a free account, merchants find significant benefits, making it a cost-effective solution for small businesses.

June 21, 2023

Easy to use and superb customer service! Abbie's help has me excited about sticking with rivo and checking out their other apps. It's great to have such fast and reliable customer support

bluntandballsy
United States
25 days using the app
TYDAL replied June 22, 2023

Thank you so much for taking the time to share your experience with us! We are happy to hear that our support and user experience have met your expectations. We hope you continue to enjoy using our apps! - Lea, Rivo Support Manager

June 14, 2023

Excellent service, highly recommended! And Thanks to Abbie also giving me advices about my shop! awesome 5/5!

Magnery
Spain
4 months using the app
TYDAL replied June 15, 2023

Thank you so much for taking the time to leave us a review! We're glad to hear you had an excellent experience with our support team. We appreciate your feedback and hope to assist you again soon! - Lea, Rivo Support Manager

October 11, 2023

Mica was amazing! Super friendly, efficient, awesome help! Thank you!

Kate Bitsakos Studio
United States
16 days using the app
TYDAL replied October 13, 2023

Thank you so much for the kind words! Glad our team could assist. It was our pleasure to help. Have a fantastic day!
- Lea & Rivo Team

April 10, 2024

Lovely App

DC Store
Australia
23 minutes using the app
TYDAL replied April 11, 2024

Thanks for the love! We're thrilled you're enjoying the app. 😊
- Kevin & TYDAL Team

December 12, 2023

Very helpfull and kind support team.! I can only recommend for everyone

Mirianda
Switzerland
About 2 hours using the app
August 8, 2023

He was friendly, respectful, and helpful. He makes it fun to talk to. He also gave some tips I can use, which is really helpful

Bre’s Beauty
United States
3 months using the app
TYDAL replied August 10, 2023

Thank you so much for your kind words! It means a lot to us to hear that you found our support helpful. We're always here to share tips and provide the best possible experience for our customers!
- Lea & Rivo Team

June 26, 2023

Always a pleasure to speak with rivo customer service representatives, I believe they go above and beyond to help your business and you personally. They are kind as well as very fast at responding.

Skinvana And Company
United States
6 months using the app
TYDAL replied June 28, 2023

Thanks for the amazing feedback! We're thrilled that our team have been able to exceed your expectations. 😊 we're always ready to help you and your business. We appreciate your kind words! ✨ - Lea, Rivo Support Manager

August 25, 2023

The app is intuitive and works flawlessly. Support is right on the money, making this app and the company great to work with.

Element Fire Extinguishers
Canada
About 1 month using the app
TYDAL replied August 30, 2023

Thanks so much for your kind words! We're thrilled to hear that the app works well for you! We're here to help whenever you need us.
- Lea & Rivo Team

June 18, 2023

They are Very Quick. Answered my questions! They also sent my some guides to help my store separate from my questions

Origen Nail Art
United States
6 months using the app
TYDAL replied June 19, 2023

Thank you for the 5-star review! We strive to deliver quick and informative assistance to our customers. If you have any more questions or need further assistance, please feel free to reach out. - Kevin

August 15, 2023

Support is awesome!
Quick and easy chat, absolutely helpful and not time consuming at all.
Would recommend

Montiquo
Germany
4 months using the app
TYDAL replied August 18, 2023

Thanks so much for the awesome review! 😊 We're thrilled to hear that you had a quick and easy experience with our support team. We appreciate your recommendation!
- Lea & Rivo Team