Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer engagement and sales through features like automatic review requests and customization options. They find the interface user-friendly and integration with Shopify seamless. The app's customer support is commended for their swift and effective problem-solving. It's recommended for its ease of use and the value it brings to businesses.

May 18, 2023

Very easy to use and understand for a new user. Guidance and help is readily available. I was assisted by MICA who was quick to give assistance when needed, she even managed to give me some tips regarding my store. Very thankful to Rivo and MICA. Thank you.

thetinycompany
United Kingdom
43 minutes using the app
TYDAL replied May 18, 2023

Thank you for sharing your experience with us, we appreciate your kind words! We're glad that Mica was able to assist and provide you with valuable tips. If there's anything else we can do to improve your experience with the app and our support team, please don't hesitate to reach out. We're always here to help! - Lea, Rivo Support Manager

September 21, 2022

Great app and nice support from Alex at RIVO. Quickly answered my questions and assisted in perfecting the look and feel.

LEVEL VELO
United Kingdom
37 minutes using the app
TYDAL replied September 21, 2022

We're excited that you are loving our app and services so far! Please let us know how we could have made your experience 5-Stars, and we would be happy to accommodate! All the best, Kevin

February 13, 2023

Arianne was awesome! She answered my questions and sent me the info I needed! Just launching my online shop and this is exactly what I was looking for to provide reviews.

Swon & Company
United States
37 minutes using the app
TYDAL replied February 13, 2023

We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Are there any areas you think we could improve upon to receive a higher rating in the future? Please let us know, and we would be happy to accommodate. All the best, Kevin

October 24, 2022

Pete was a good assistant he helped me very much. I love this app!
I'm testing this app for a while, but so far I'm very amazed!

MD Case
Germany
16 minutes using the app
TYDAL replied October 31, 2022

Hey, MD Case team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin

May 21, 2024

great-taste.ch
Switzerland
About 1 year using the app
TYDAL replied May 22, 2024

Thanks for giving us a try! We're constantly working to enhance the app. Let us know if there's anything specific you'd like to see improved.
- Kevin & TYDAL Team

September 12, 2023

ADD TO KART
Egypt
About 2 months using the app
TYDAL replied September 15, 2023

Thank you for the review! Let us know if there's anything else we can do to improve your experience!
- Lea & Rivo Team