Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer engagement and sales through features like automatic review requests and customization options. They find the interface user-friendly and integration with Shopify seamless. The app's customer support is commended for their swift and effective problem-solving. It's recommended for its ease of use and the value it brings to businesses.

May 22, 2024

Jamie good job keep up the work. I can say one of the faster reply and best support!

ZARALOVES
United Arab Emirates
4 days using the app
TYDAL replied May 23, 2024

Thanks a bunch for your kind words! We're thrilled to hear you're pleased with our speedy support. We're always here to help! 😊
- Kevin & TYDAL Team

April 21, 2024

The overall user experiences are pretty straight forward, simple and not complicated at all. The customer services from Jamie was pretty pleasant and easy too!

Havan Clothing
Malaysia
2 days using the app
TYDAL replied April 23, 2024

Thanks for your kind words! We're thrilled you had a great experience with our service and found everything straightforward and pleasant. 😊
- Kevin & TYDAL Team

May 10, 2024

Love that this app is free! Very easy to use especially for beginners and customer service is very fast, responsive and super nice!

Muda Island
Indonesia
6 days using the app
TYDAL replied May 13, 2024

Thrilled you're loving the app! We're all about simplicity and support for our users. Feel free to reach out anytime! 😊
- Kevin & TYDAL Team

May 20, 2024

Really great customer support and a wide variety of features for free compared to other review apps!

Manful
United Kingdom
3 days using the app
TYDAL replied May 22, 2024

Thanks! We're glad you're enjoying our customer support and free features. Your feedback motivates us to keep improving. 😊
- Kevin & TYDAL Team

May 16, 2024

The support is so quick and awesome. Even gave me some tips to enhance other aspects of my website.

Nunkun 4x4
India
8 days using the app
TYDAL replied May 20, 2024

Thanks for the shoutout! We're happy to help in any way we can. Let us know if you need more tips or assistance. 😊
- Kevin & TYDAL Team

January 17, 2024

The Rivo app is easy to use and has generated a lot of great reviews for me without needing to do anything! The automations are fantastic and there are even follow-up emails sent as reminders when requesting reviews.
I have contacted support for various reasons and often I am connected to Jel. Jel is fantastic, quick, and efficient! Jel is always so helpful and friendly, which I appreciate so much.

Torly Creative Co
Canada
12 months using the app
TYDAL replied January 19, 2024

Awesome! We're thrilled that Rivo's ease of use and automations are making a positive impact. Our support team is always here to help and we're glad you've had great experiences with them. 😊
- Kevin & Rivo Team

March 24, 2024

it was a good experience so far i just installed the app and seems everything working well.
i really like the chat support they answer quickly and he even gave me some suggestions to add for my store.

cozylovely
United States
2 days using the app
TYDAL replied March 25, 2024

Great to hear you're having a good start! We're always here to help and provide suggestions to make your store even better. Thanks for choosing us!
- Kevin & TYDAL Team

April 22, 2024

I Would Recommend the App Just Off Customer Service Alone! Sam was Awesome and Helped with Everything I Needed and Offered Tips to Help My Website. The App has Easy to Use Customizations that Doesn't Complicate but Produces Dope Results! Sweet Job TYDAL!

P.S. I Had to Come Back and Edit My Response After Seeing Every Comment Expressing the Same Gratitude the App and (Especially) Customer Service. You Guys at TYDAL are Doing Such a Great Job, It Almost Looks Like Spammed Messages. 100% Real Tho!

UCU Storefront
United States
About 3 hours using the app
TYDAL replied April 24, 2024

Wow, thanks so much for the glowing review and for coming back to edit it! We're thrilled to hear our support and our app are hitting the mark for you. We promise to keep up the good work! 🌟
- Kevin & TYDAL Team

January 11, 2024

So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper

SYMPLE INGREDIENTS
Canada
About 1 year using the app
TYDAL replied January 16, 2024

Thrilled to hear you're a happy camper with both our app and customer service! Going above and beyond for you is what we're here for. Thanks for sharing your experience! 😊
- Kevin & Rivo Team

April 29, 2024

Well, the app is great for any website seeking reviews for their products or services. The team did a fantastic job and was very quick to respond. All in all, integrating the app with my Shopify store was a cake-walk and the app's UI is very simple to understand which adds the icing on the cake.

Mountain Ayurveda
India
1 day using the app
TYDAL replied April 30, 2024

Thanks a bunch for your glowing review! We're thrilled you found our app seamless to integrate and our team responsive. Happy selling on Shopify!
- Kevin & TYDAL Team