Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration, efficient performance, and customizable features, including automatic review requests. It's recognized for effectively showcasing customer feedback, enhancing online presence and customer engagement. The customer support is praised for their responsiveness and proactive approach. Even with a free account, merchants find significant benefits, making it a cost-effective solution for small businesses.

May 4, 2024

Great customer service. Easy integration and quick response.

Grander Eagle
India
Over 1 year using the app
TYDAL replied May 6, 2024

Thanks a bunch! We're delighted you found our customer service helpful and integration easy. Speedy responses are our priority!
- Kevin & TYDAL Team

April 30, 2024

Easy to use and great service

Bunate.eu
Slovenia
Over 1 year using the app
TYDAL replied May 1, 2024

Awesome! Glad you find our app user-friendly. We're here to provide great service whenever you need it.
- Kevin & TYDAL Team

April 24, 2024

Sam was amazing today. He patiently answered all the questions I asked and helped me. He also warned me about the app being free and initiated the process for the payment I made to be refunded to the company. I am very happy with the service I received. Thanks again, Sam

Sona
Ireland
About 1 year using the app
TYDAL replied April 25, 2024

Thank you for the kind words! We're so glad we could help answer your questions and ensure a smooth refund process. We're here whenever you need us!
- Kevin & TYDAL Team

April 4, 2024

great customer service Jamie is Fabulous and very helpful! thank you

Visionary Barbers
United States
Over 1 year using the app
TYDAL replied April 8, 2024

Thank you! We're thrilled you had a fabulous experience. Your appreciation means the world to us!
- Kevin & TYDAL Team

April 3, 2024

Very great customer service! I am still investigating all the app's features but so far it looks very good. Jamie was really nice and helpful. I had a question about the app and she replied literally in five seconds. Impressive service! 5 stars well deserved!

North Pole Christmas Shop® Italia
Italy
About 1 year using the app
TYDAL replied April 5, 2024

Thrilled you're enjoying the app and our speedy support! Exploring all features takes time, and we're here to help every step of the way. Thanks for the 5 stars! ⭐
- Kevin & TYDAL Team

March 26, 2024

Cannot recommend highly enough, easy to integrate, support staff respond within a couple minutes and are incredibly helpful

AlphaCanineGear
United Kingdom
Over 1 year using the app
TYDAL replied March 27, 2024

Wow, thank you for the glowing recommendation! We're so happy about your positive experience with our support team and integration process. 😃
- Kevin & TYDAL Team

April 2, 2024

Would totally recommend trying out this app. Customer service is also great!

Dirt Surfers
United States
10 months using the app
TYDAL replied April 4, 2024

So glad you'd recommend us and are happy with our customer service! Your support means everything. Thanks for the kind words!
- Kevin & TYDAL Team

March 14, 2024

sam is just awesome ,
loved the way they helped

azrakhkurtis
India
Over 1 year using the app
TYDAL replied March 15, 2024

Thrilled you loved our customer service! We aim to be awesome just for you. Thanks for the kind words!
- Kevin & TYDAL Team

March 28, 2024

Received help from Sam who was fantastic, very quick to respond and knowledgeable to solve my problem. Would definitely recommend this app to other online stores!

showerspassuk
United Kingdom
8 months using the app
TYDAL replied March 29, 2024

Thrilled to hear we were able to assist you effectively! Thanks for recommending us. 😊
- Kevin & TYDAL Team

May 6, 2024

Service was quick and to the point.
Awesome work Sam!

KS Hardware
United States
4 months using the app
TYDAL replied May 8, 2024

Thanks for your kind words! We're glad you had a great experience with our team. Reach out anytime!
- Kevin & TYDAL Team