Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration, efficient performance, and customizable features, including automatic review requests. It's recognized for effectively showcasing customer feedback, enhancing online presence and customer engagement. The customer support is praised for their responsiveness and proactive approach. Even with a free account, merchants find significant benefits, making it a cost-effective solution for small businesses.

May 6, 2024

jamie from the app owners. helpful. expert .intelegent . helped me to add the star review in the themecode inside to change place of stars

Coupondreams
Egypt
17 days using the app
TYDAL replied May 7, 2024

Thanks so much! We're thrilled to hear our support team could help you out. If you need anything else, we're here for you!
- Kevin & TYDAL Team

April 2, 2024

Would totally recommend trying out this app. Customer service is also great!

Dirt Surfers
United States
10 months using the app
TYDAL replied April 4, 2024

So glad you'd recommend us and are happy with our customer service! Your support means everything. Thanks for the kind words!
- Kevin & TYDAL Team

May 6, 2024

Service was quick and to the point.
Awesome work Sam!

KS Hardware
United States
4 months using the app
TYDAL replied May 8, 2024

Thanks for your kind words! We're glad you had a great experience with our team. Reach out anytime!
- Kevin & TYDAL Team

January 17, 2024

The Rivo app is easy to use and has generated a lot of great reviews for me without needing to do anything! The automations are fantastic and there are even follow-up emails sent as reminders when requesting reviews.
I have contacted support for various reasons and often I am connected to Jel. Jel is fantastic, quick, and efficient! Jel is always so helpful and friendly, which I appreciate so much.

Torly Creative Co
Canada
12 months using the app
TYDAL replied January 19, 2024

Awesome! We're thrilled that Rivo's ease of use and automations are making a positive impact. Our support team is always here to help and we're glad you've had great experiences with them. 😊
- Kevin & Rivo Team

April 4, 2024

great customer service Jamie is Fabulous and very helpful! thank you

Visionary Barbers
United States
Over 1 year using the app
TYDAL replied April 8, 2024

Thank you! We're thrilled you had a fabulous experience. Your appreciation means the world to us!
- Kevin & TYDAL Team

January 11, 2024

So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper

SYMPLE INGREDIENTS
Canada
About 1 year using the app
TYDAL replied January 16, 2024

Thrilled to hear you're a happy camper with both our app and customer service! Going above and beyond for you is what we're here for. Thanks for sharing your experience! 😊
- Kevin & Rivo Team

April 26, 2024

Support is very helpful. Sam moved fast, I really like this man. Very helpful and knows how to solve the customer's problem.
About the app, maybe it needs some design improvements and other cool features.

Peace ✌️

Glamista
Romania
7 days using the app
TYDAL replied April 29, 2024

Thanks for your feedback! Glad our support team could assist you quickly. We're also noting your suggestions for design improvements.
- Kevin & TYDAL Team

March 20, 2024

Excellent customer support. Haven't had much time to actually use the app, but I don't anticipate encountering any problems. Highly recommend!

Essential Soapworks
Canada
About 1 month using the app
TYDAL replied March 25, 2024

Thanks so much! We're thrilled to hear about your positive experience with our support team. Enjoy the app, and we're here if you need us!
- Kevin & TYDAL Team

April 11, 2024

I had Sam help me out with a few issues. I would have to say he was amazing went above and beyond to fix all the issues I had. He is a legend thank you so much for all your help.

Bros In Beards
Australia
12 days using the app
TYDAL replied April 12, 2024

Thank you for sharing your experience! We're so pleased to hear our support team went above and beyond for you. Your kind words mean a lot to us! 😊
- Kevin & TYDAL Team

April 12, 2024

Good and fast customer service, and a really nice app overall

Glanza
Netherlands
About 2 months using the app
TYDAL replied April 15, 2024

Thanks for the great review! We're glad you enjoyed our service and app.
- Kevin & TYDAL Team