Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support, ease of use, and seamless integration. They value the automatic review request feature and customization options for saving time and enhancing user experience. The app's effective display of customer feedback boosts online presence and engagement. Its free plan offers a range of features, making it a cost-effective choice for growing businesses. The efficient review management and proactive support team further enhance its positive reputation.

March 18, 2024

App does everything I need it to do. Only frustration is my shopify theme background is black and the preview on the app shows white so I have to do everything the opposite colors for the words/items that are on my website (like the words "Based on 10 reviews" and the rating number above the stars. etc.) which is a pain to go back and forth refreshing the site to see if everything is showing correctly. Wish they had an option to change the preview colors as well for this problem.

Qveens Divine
United States
6 months using the app
TYDAL replied March 20, 2024

Thanks for your feedback! We hear you on the color preview issue and will explore adding more customization options. Appreciate your patience and suggestions!
- Kevin & TYDAL Team

March 12, 2024

Jamie is awesome! She is professional and helpful. I wish everyone gets to experience working with her. She helped me with my issue, suggested a fix to my website, and was super kind the whole time.

Mortal Triumph
United States
About 2 months using the app
TYDAL replied March 14, 2024

Thrilled you found our service awesome and helpful! We're so glad we've made a positive impact. Thanks for your kind words! 😊
- Kevin & TYDAL Team

May 6, 2024

This is a cost-effective app that gives you access to buyer reviews and presents them perfectly, and it's free, free, free!
Jamie from the TYDAL support team was great, she patiently answered our questions and helped us out.

YestonStore
Hong Kong SAR
29 days using the app
TYDAL replied May 7, 2024

We're so glad you're loving the app and support! Happy to hear our team could help. Thanks for the great review!
- Kevin & TYDAL Team

May 10, 2024

Service is excellent! Thanks, Jamie! I asked them to remove the branding and I got some other great features and tips as well. It really made the start of figuring out the app easy. So far, it looks like a comprehensive versatile app. I'll update the review about specific features later!

Beachcombers Henna Supply
United States
8 days using the app
TYDAL replied May 13, 2024

Delighted to hear you're enjoying our service! We're here to help make your experience top-notch. Can't wait to hear more about your favorite features! 😊
- Kevin & TYDAL Team

February 22, 2024

Within 2 months, I have noticed a significance in conversion along with an increase in customer reviews. Thank you Arianne! It's been such a pleasure working with you. Your timely response and impactful knowledge informing our team of ways for improvements has helped tremendously.

Knoxie
United States
9 months using the app
TYDAL replied February 23, 2024

So glad to hear about your success and positive experience with us! Your feedback is much appreciated. Here's to more growth and improvements! 🌟
- Kevin & TYDAL Team

March 30, 2024

I was looking for a good review app for my shopify store, one of my friend suggested Tydal.
I found it highly customizable, that too @ free plan.
Their support team is really fast, they provided a real time support for smooth integration with my e-com store. Special thanks to Sam from the support team.

Inari Shines
India
15 days using the app
TYDAL replied April 1, 2024

Thrilled to hear Tydal has been a perfect fit for your Shopify store! Big thanks for your kind words about our support.
- Kevin & TYDAL Team

February 7, 2024

Customer support was amazing and so quick. Had an issue with importing reviews, was given clear instructions and troubleshooting options to make it work, and was successful. Arianne was amazing help and so fast to reply. 10/10!

Power By Naturals
United States
About 1 year using the app
April 4, 2024

Sam was a HUGE help. They went above and beyond to assist me and offered valuable information to enhance my understanding of marketing and virtually anything I needed to know to kickstart my journey on Shopify. They even provided me with a list of relevant links to explore, which was incredibly thoughtful. In my situation, such dedication is truly commendable, especially as I find myself pondering how to boost store traffic and establish my brand presence. Thanks TYDAL!

L337 Apparel by AnarchyGFX
United States
7 days using the app
TYDAL replied April 8, 2024

Wow, thanks for the amazing review! We're so glad we could help you kickstart your journey and support your growth. Here's to your success with TYDAL! 🚀
- Kevin & TYDAL Team

May 4, 2024

Great customer service. Easy integration and quick response.

Grander Eagle
India
Over 1 year using the app
TYDAL replied May 6, 2024

Thanks a bunch! We're delighted you found our customer service helpful and integration easy. Speedy responses are our priority!
- Kevin & TYDAL Team

March 14, 2024

sam is just awesome ,
loved the way they helped

azrakhkurtis
India
Over 1 year using the app
TYDAL replied March 15, 2024

Thrilled you loved our customer service! We aim to be awesome just for you. Thanks for the kind words!
- Kevin & TYDAL Team