Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support, ease of use, and seamless integration. They value the automatic review request feature and customization options for saving time and enhancing user experience. The app's effective display of customer feedback boosts online presence and engagement. Its free plan offers a range of features, making it a cost-effective choice for growing businesses. The efficient review management and proactive support team further enhance its positive reputation.

April 11, 2024

I had Sam help me out with a few issues. I would have to say he was amazing went above and beyond to fix all the issues I had. He is a legend thank you so much for all your help.

Bros In Beards
Australia
12 days using the app
TYDAL replied April 12, 2024

Thank you for sharing your experience! We're so pleased to hear our support team went above and beyond for you. Your kind words mean a lot to us! 😊
- Kevin & TYDAL Team

January 11, 2024

So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper

SYMPLE INGREDIENTS
Canada
About 1 year using the app
TYDAL replied January 16, 2024

Thrilled to hear you're a happy camper with both our app and customer service! Going above and beyond for you is what we're here for. Thanks for sharing your experience! 😊
- Kevin & Rivo Team

April 12, 2024

Good and fast customer service, and a really nice app overall

Glanza
Netherlands
About 2 months using the app
TYDAL replied April 15, 2024

Thanks for the great review! We're glad you enjoyed our service and app.
- Kevin & TYDAL Team

May 2, 2024

Easy to install but especially the wonderful customer service and help that I received; Jaime was great with answering all of my questions in detail.

Eleanor Greetings
United States
9 days using the app
TYDAL replied May 6, 2024

We're delighted to assist! Thanks for choosing us. Our support team is always here to ensure a smooth experience for you.
- Kevin & TYDAL Team

March 24, 2024

Not been Able to use it properly yet, but I feel pretty comfortable to leave a 5star review for it thanks to SAM. He's been cute AF with me and helped with my request during sunday afternoon, so... Thanks Sam and all the customer service live chat team.

Tedreku
Italy
10 days using the app
TYDAL replied March 25, 2024

Wow, thanks for the 5-star review! Thrilled we made your experience so positive, even on a Sunday. Your comfort and satisfaction are our top priorities. Cheers to more great experiences ahead!
- Kevin & TYDAL Team

March 26, 2024

I like this app very much. The support system they provide is really good.
I give 5 star to this app.

Health & Cosmetics
India
28 days using the app
TYDAL replied March 27, 2024

Thanks for the 5 stars and the kind words about our support system! We're so glad you're enjoying the app. 😊
- Kevin & TYDAL Team

April 16, 2024

chatting with your support(sam) really wholesome and additional tips given were awesome

AMLIRA
India
13 days using the app
TYDAL replied April 18, 2024

Awesome! Thanks for sharing your experience, and we're glad our tips were helpful. See you next time!
- Kevin & TYDAL Team

May 6, 2024

TYDAL Product Reviews App has been a game-changer for my Shopify store. Its intuitive interface and customizable options made setup a breeze. But what truly impressed me was their exceptional customer service. When I had an issue, their support team was quick to respond and went above and beyond to resolve it. Since integrating TYDAL, I've seen a noticeable increase in customer engagement and trust. I highly recommend TYDAL to any Shopify merchant looking to enhance their online presence.

The Night Market
United States
About 22 hours using the app
TYDAL replied May 8, 2024

Thrilled to hear TYDAL has been a game-changer for your Shopify store! Thanks for recommending us. We're here to support your success every step of the way.
- Kevin & TYDAL Team

April 21, 2024

The overall user experiences are pretty straight forward, simple and not complicated at all. The customer services from Jamie was pretty pleasant and easy too!

Havan Clothing
Malaysia
2 days using the app
TYDAL replied April 23, 2024

Thanks for your kind words! We're thrilled you had a great experience with our service and found everything straightforward and pleasant. 😊
- Kevin & TYDAL Team

February 11, 2024

i would tell everyone to use this app...its great ...but most of all the customer service is on point ,thx paul ...like i said great app... but when you have the two things i mentioned ,your'e #1 RIVO A1 SERVICE

SHOPAHOLIKZ WAREHOUSE
Canada
24 days using the app
TYDAL replied February 13, 2024

Wow, thanks for the amazing shout-out! Thrilled you love the app and our service. We're proud to be your #1 choice! 🌟
- Kevin & Rivo Team