Rivyo Product Reviews & QA , 2,024 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customizable review forms, SEO rich snippets, and the ability to import reviews from platforms like Amazon. It's recognized for its excellent functionality, exceptional customer support, and affordability. The prompt customer service, particularly from a team member named Jigs, is frequently mentioned. Merchants view it as a reliable tool for building customer trust and providing social proof through reviews, offering good value for money.
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Great UI, AWESOME support team that goes out of their way to fix ANY issues you have. I HIGHLY suggest using Rivyo....you'll be glad you did!
The customer support solved my problems and asked me to write a good reviews. However, once I wrote the comment, the problem came out again... BUT THERE IS NO ONE TO REPLY ME ANYMORE....
We have fixed this issue that you had faced. Can you please test it?
Do you need any other help then please send an email on "hello@thimatic.com" to create a ticket or you can also contact us on the Live Chat from our app admin.
I hope you can update the feedback.
Looking forward to hearing from you.
So i do not know why but the images won't appear. So I have reached to customer support, they didn't do anything I have wasted days and money for nothing and they even did not send me informations about my problem
We have checked your store and find that you haven't uploaded any images. We have sent you an mail from "support@thimatic.com". Please check that and reply to it so we can fix the issue that you have faced.
Thank you.
What a disaster! After having this app installed for a few weeks I received an email asking me to review one of my products which is fine because I had previously completed a test order. What caught my attention was all this coding that took up lines and lines in the email so of course I brought this to the developers attention and it was (apparently) fixed. The other day I received an email from a customer complaining about the review request email because of this coding which appeared (obviously it wasn’t fixed) and she was concerned it was fraud. She was also annoyed because she received four separate emails requesting to write a review - so to be clear, if your customer places one order for 9 items, Rivyo will send 9 emails asking the customer to review each product instead of one email combining all products like the other Apps do. Another issue I had is that the maximum time after an order is fulfilled for a review email to be sent out is only 9 days! Well, here in Australia it can take 5-10 for a parcel to be delivered so asking a customer to write a review for a product they’ve not receive is not on. Be warned guys, this app looks the part on the front end but fails miserably in the back end.
On a positive, their customer service is very good but not good enough for me to keep the App running on my store. I’ve switched to Stamped.io
We are really sorry for the issue you faced. Can you please give us one chance to prove our self? As we already solved this issue and we tested it and it is working completely fine. So please try it out i'm sure you will love it. Thank you
App works as advertised and support is absolutely amazing! Does exactly what we needed - very satisfied. Their team was super helpful onboarding us and made the whole process painless. Highly recommended!
nice app easy to use
Thank you so much for your lovely feedback.
Do you need any other help then please send an email on "hello@thimatic.com" to create a ticket or you can also contact us on the Live Chat from our app admin.
I hope you can update the feedback.
I tried several different review app and this is the one, with all the features I need at low cost! The team are very helpful also. I give 5 stars because I can't give 6.
This app is great with a lot if different added functions. But what I really love is the customer service. Very helpful and really accommodating. So happy I found Rivyo!
Fantastic team, replies instantly. The app like they saw works flawlessly on a free theme and is installed in seconds. I look forward to use more of of Rivyo services!!
Fast support. Could use a faster way to edit multiple reviews at once though. But otherwise perfect.
UPDATE: I had a question about importing reviews and support said they would do it for me. They did it and messed up the entire formatting, different reviews were imported, the changes i spent hours making all undone and all I got was " we are very sorry ". They Took a long time to fix the formatting but i still have to go through all of them to make my changes once again. Not happy about wasting another day on it.