Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient search and filter function, which enhances the online shopping experience and saves time. It integrates seamlessly with online stores, offers built-in analytics, customization options, and is compatible with other apps. The customer service is praised for quick responses and effective problem-solving. Features like product filters, auto-suggestions, and banners on search results are noted to boost conversion rates. The app can handle large SKU counts and provides an optimized search bar, improving functionality, customer satisfaction, and sales.

July 5, 2019

We use this app the manage and make searches easier and clear results. Any issues we've experienced have been resolved promptly by their support team.

The Flood Gallery
United Kingdom
Over 2 years using the app
January 19, 2017

Great app. Love the look and feel. Use it for our store at napgeekcollectibles.com

Napgeek Collectibles
United States
About 1 month using the app
Edited March 27, 2024

**UPDATE***

Second critical outage during a month end promotion. All our collections are broken at the moment.

Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections.

This is unacceptable and damaging to our business.

Fasthouse
United States
Over 2 years using the app
Searchanise replied March 29, 2024

We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was.

Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services.

In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback!

We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you!

As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon.

Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome.

Best wishes,
Searchanise team

July 6, 2020

The look and functionality of the search in the front end is good. The backend UI is good. The technical support is good (and they even added code for me to get it to work with my chosen theme, thanks Sergey! ) Definitely deserves five + stars.

Kosher-wine.eu
Belgium
About 1 month using the app
November 29, 2017

Its really an awesome product. Our customers and team feel very happy with it

Getcold
India
About 1 month using the app
February 28, 2022

This search app takes my site to the next level. Being able to easily search for items is a must for me. The options to customise this app to your site seem endless. I did have some programming issues, and wanted to have things work a certain way,...and the support team was and is FANTASTIC. They addressed all of my issues in a timely manner. You really cannot go wrong with this app.

Makin' Waves Bermuda
Bermuda
About 1 month using the app
Edited May 11, 2018

Edit May 11 2018
So they reached out to me a little over a week ago after the review was posted, and it took another full week for them to respond to my reply, then I spoke with them on the phone and discussed all issues,

they told me i was correct about the search on mobile and that by tomorrow (which is today) it will be fixed, and as far as integrating with shopperapproved who is the only reasonable priced google approved review aggragator they will need the API to get that done,

So we got them all that information and had shopperapproveds team and them in one email and shopper approved replied with all instructions, but they just ignored those emails! which is amazong, here we have a filter that integrates with 4 review apps, of which only one YOPTO is approved for google, and they cost a min of $10000 a year, and here we have shopperapproved, which only cost around $3000 a year, willing to work with them and make it work and they ignore it completely,

you guys have a great search and filter app PLEASE make it even better by integrating with shopperapproved.

I upgraded to 3 stars because they fixed the bug and now mobile works like a bless, the filters are amazing,


Part 1 the product,
the product is probably a 3 star, and here is why,

for search on mobile it does not work as it should, the filters disappear before you can choose a filter. so there alone you loose half or more of the visitors that cannot use the filters,

for desktop it works great, that is why it gets 3 stars on filters,

Part 2 navigation

Navigation on the other hand could of been a good product if they just let you display product ratings from anyone, and they done, they have only 4 product review system they integrate, and of those 4 only 1 is an approved google review aggregator, and that is yopto and they cost a minimum of 10K a year which is above almost any small business budget,

when asked if we can integrate to another company we use their answer was only with enterprise, and the price would be $269 a month when asked why on the site it shows $132 a month for enterprise? they answered because we have modifications, which makes no sense, that is a one time change not a monthly!

when we replied saying we are seriously considering their enterprise version and we would like to talk to someone on the phone their reply was, WE DO NOT OFFER PHONE SUPPORT! are you serious? we are talking about spending with you 1000's and upgrading to ENTERPRISE and you have no phone support? that is ridiculous!

all in all, if you do not care of product reviews then use it, if you care about product reviews and you need your product reviews to be submitted to google, and be displayed on the category pages, then look for something else,

Designeroptics Com
United States
Over 2 years using the app
September 7, 2017

Just started to use- installation was easy and indexed all products. Interested to see the Analytics and therefore search terms etc.

Pos Hardware 3
United Kingdom
About 1 month using the app
January 26, 2020

I have a rather intricate product catalog and was starting to stress about organizing everything in a conducive way where customers would understand their choices quickly. THIS APP IS A LIFE SAVER! Support is AMAZING, quick to respond and helpful AF. Be sure to read the case studies provided once sign up

Kid Angeles
United States
About 1 month using the app
Searchanise replied February 7, 2020

Many thanks to you from our team! It is Absolutely Fantastic to receive such great feedback! We are proud to be part of your success in making it a smooth experience for your customers. If things ever get overwhelming, we are here to help feedback@searchanise.com

April 6, 2019

This one got all my requirements but the price $^%^$*(*. I have more than 5k products and increasing every month.

It's the best SEARCHING APP so far. It has everything the store would need.

Silulo Online Store
South Africa
About 1 month using the app