Reviews (1,686)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing search functionality and customer experience, especially useful for stores with large catalogs. It features real-time sync, personalized search results, and customizable sorting and filtering options. The app integrates well with various themes and is noted for its user-friendly setup and reliable performance. Customer support is consistently commended for its responsiveness and effectiveness, providing quick troubleshooting and custom code solutions. Merchants find it invaluable for improving site navigation and product discovery.
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Tried while on trial version of Shopify. Could get the features exactly as I was expecting. Tips by the support team were pretty helpful too. Great app! Look forward to use when we go live.
Thank you for your review! It's great to see that our app met your needs.
We hope your experience with our app gets even better with time. We promise to help you as much as we can, so feel free to reach out to us with any questions!
Best wishes,
Searchanise team
We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.
Hello,
Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality!
Regarding the situation with pricing that you are describing, we had started using a new pricing model recently, and prices for some plans indeed have been raised. We kept the pricing the same for over 9 years, but our app has changed quite a lot after all these years, so we had to make changes to the subscription plans eventually.
I also must say that we have changed our prices only once, it has never happened before. As far as I understand, you are also referring to the situation when your discount had expired, about which you reached out to us about 5 months ago. In the email with the offer of this discount it was stated that this discount only lasts for 1 year, which it did.
We have sent you a message about the pricing for your store at jpvachon1@gmail.com a few days ago. If you don't see it in the inbox, please check the spam folder or message us at feedback@searchanise.io. We will be more than happy to find a solution for you and answer any questions if they arise.
Have a nice day!
this application continues to surprise me,not only it solved the products search problem but also the most important part they continue to add more features to the application, recently the recommendation block function, it is amazing , thank you "Smart Search & Instant Search" team.
I was gonna give it 5 stars but because of the lack of some simple features like:
- make in search results the zero prices products to appear last after products with prices
- make products with higher discounts to show first in search results
Tested some other search apps, nothing compares with this one, look no further, you need this app!
I'm writing from Japan. I'm using a translation site, so I'm sorry if it's rude or inappropriate.
Among the apps that support searching in Japanese, I think that it is a fairly high-performance app and the price range is reasonable.
The customer support staff responded promptly and politely even though they were busy.
I am very grateful. thanks so much!
日本語での検索に対応しているアプリの中では、一番使いやすくお値段的にも納得のいくアプリだと思います。
フィルターの表示を変更したかったのですが管理画面からは設定ができず、サポートセンターに問い合わせたところ、わざわざカスタマイズしてくださいました。
おかげさまで理想の検索フィルターが設定できました。親切かつ丁寧なご対応をいただき、ありがとうございました。
We've been using the app for under a month's time now, but we are beyond impressed with the easiness to install, the customer service from the Searchanise team, and all of the features that come with the Pro plan we signed up for.
I love this app, does it all for you and makes your store look very professional
I love you guys, I never love anyone in the whole world the way I love you guys. My life without you is just lost without being found.
Thank you.
A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!
Hello,
Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you.
Unfortunately, our support team has been overwhelmed lately. We are terribly sorry that we had to make you wait. Anyway, we did our best to improve the response time of our support team and we hope that such delays won’t appear again.
Regarding the issue with store speed, all the Searchanise scripts are loaded asynchronously, so it shouldn't affect overall performance. However, if you face any difficulties with that again, please let us know. Our whole team will be happy to find a solution for you.
Best regards,
Searchanise team.
Very happy with this app so far. Does exactly what we need it to do. Shame that Shopify's own Search Tool isn't nearly as effective, but at least there are great apps like this to fill the gap.
www.gazebospareparts.co.uk