Reviews (1,684)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales with its advanced search and sorting capabilities, especially for large product collections. It features customizable filters, real-time syncing, and maintains fast performance on both mobile and desktop. The support team is noted for their quick, effective assistance, even during off-hours, enhancing the overall user experience and making it a valuable tool for e-commerce operations.

January 16, 2022

Tested various apps, this is exactly what we needed! Pro and perfect integrated in our brand and shop design.

My Greatest Rentals
Netherlands
About 10 hours using the app
March 3, 2022

Great support! they were quick to respond and i am happy with the app integration to my website. even shows a slight speed increase in my store speed due to better product indexing.

Edunation
South Africa
About 7 hours using the app
October 21, 2023

Seems like a great search and filter app. But the app kept freezing, making it impossible to actually configure it. Tried multiple things to resolve the issue, nothing worked. Maybe you'll have better luck, but out of 30+ apps we've used in the store, this is the only one that kept freezing up every single time.

SARTORO
United States
8 days using the app
Searchanise replied October 23, 2023

Hi there,

Thank you for your review.

We sincerely apologize for any inconvenience caused and understand your frustration with the ongoing issue.

We would like to make things ...

Edited February 22, 2018

Update Review: the developer contact back to me and offer the solution to the bug. After trying to find the replacement apps, the similar issue also occurs. 4-stars for resolution at the end.
----------------------------------------
There is a bug in the search box for the one using mobile devices. It has been 4 days and there is no resolution yet. If your customers mostly access your site via ...

Happyfamilycompany
United Arab Emirates
6 days using the app
August 28, 2018

First day on it but it seems to be working very well. I already used support a few times and they are quick and helpful. I had my doubts at first...but im impressed so far!

Factory Minibikes
United States
About 6 hours using the app
Edited September 22, 2020

Seems to be a nice app. Support very responsive as well. The only thing I wish is that it was easier to control the upsell and cross sell items shown. You can set it manually or have it algorithm-based. But I haven't yet found a way to easily set different complimentary products for each main product (like butter with bread).

If you use the auto feature, they say it uses data from sales in the ...

DIY Kit Creations
United States
6 days using the app
Searchanise replied September 17, 2020

Hi,

Thank you for your high evaluation of our app. We are happy to know that you like both the functionality and the interface of our Smart search app.

As for the interface ...

July 25, 2020

Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results

Fabcurate
India
4 days using the app
Searchanise replied July 27, 2020

Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary ...

June 25, 2021

very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!

Love Memora
Malaysia
3 days using the app
Searchanise replied June 16, 2022

Hello,

Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that ...

Edited September 25, 2020

I'm not sure why only one product shows up as available for every product, have emailed videos to get help, but no one has actually looked into the issue or helped me figure it out so it is usable

STARKXCLOTHING
United States
3 days using the app
Searchanise replied September 25, 2020

Hi, we are really sorry to hear that you have faced the issue with our app. As far as I see, we have provided a solution to the issue in the current email thread. Please ...

August 3, 2021

Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after ...

GSGonline
China
2 days using the app
Searchanise replied August 10, 2021

Hello,

Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.

We ...