Reviews (1,681)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales with its advanced search and sorting capabilities, especially for large product collections. It features customizable filters, real-time syncing, and maintains fast performance on both mobile and desktop. The support team is noted for their quick, effective assistance, even during off-hours, enhancing the overall user experience and making it a valuable tool for e-commerce operations.

Edited February 22, 2018

Update Review: the developer contact back to me and offer the solution to the bug. After trying to find the replacement apps, the similar issue also occurs. 4-stars for resolution at the end.
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There is a bug in the search box for the one using mobile devices. It has been 4 days and there is no resolution yet. If your customers mostly access your site via mobile devices keep away from this app. Uninstall mine now.

Happyfamilycompany
United Arab Emirates
6 days using the app
August 28, 2018

First day on it but it seems to be working very well. I already used support a few times and they are quick and helpful. I had my doubts at first...but im impressed so far!

Factory Minibikes
United States
About 6 hours using the app
Edited September 22, 2020

Seems to be a nice app. Support very responsive as well. The only thing I wish is that it was easier to control the upsell and cross sell items shown. You can set it manually or have it algorithm-based. But I haven't yet found a way to easily set different complimentary products for each main product (like butter with bread).

If you use the auto feature, they say it uses data from sales in the past 60 days which seems to work well, but for new products or products that don't sell often (maybe you are like us where we sell a lot to distributors and not a ton directly on the site), 60 days isn't a long time. I would pay for pro in a heartbeat if it meant more customization over upsell and crosssell.

DIY Kit Creations
United States
6 days using the app
Searchanise replied September 17, 2020

Hi,

Thank you for your high evaluation of our app. We are happy to know that you like both the functionality and the interface of our Smart search app.

As for the interface issue, perhaps some of the browser extensions might get in the way. I see that you are already discussing this with our support team, so I'm sure the issue will be resolved soon.

Searchanise team

July 25, 2020

Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results

Fabcurate
India
4 days using the app
Searchanise replied July 27, 2020

Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes.
In case you need to contact us again, feel free to email feedback@searchanise.com or send a message through the feedback form in the app's control panel. We'd be happy to assist.

June 25, 2021

very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!

Love Memora
Malaysia
3 days using the app
Searchanise replied June 16, 2022

Hello,

Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app!

We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features.

All the best,
Searchanise team

Edited September 25, 2020

I'm not sure why only one product shows up as available for every product, have emailed videos to get help, but no one has actually looked into the issue or helped me figure it out so it is usable

STARKXCLOTHING
United States
3 days using the app
Searchanise replied September 25, 2020

Hi, we are really sorry to hear that you have faced the issue with our app. As far as I see, we have provided a solution to the issue in the current email thread. Please apply it and let us know how it worked for your store.

Searchanise team

August 3, 2021

Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.

GSGonline
China
2 days using the app
Searchanise replied August 10, 2021

Hello,

Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.

We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails.

We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch!

All the best,
Searchanise team

May 4, 2017

Excellent App! It is everything we wanted in a search bar :)

Liveliveorganic
United States
About 1 hour using the app
February 10, 2022

The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.

roomtery
United States
1 day using the app
Searchanise replied February 16, 2022

Hello,

Thanks a lot for sharing your feedback about our app and support service.

We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled.

Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more.

We are here for you so feel free to reach out whenever you need.

All the best,
Searchanise team

May 30, 2017

Great app. Completely helpful for filtering and anticipating customer inquiries.

basstrapp.com

Basstrap
United States
About 1 hour using the app