Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

January 5, 2023

This is a great app, I asked their team a question about the link button and they helped me patiently and quickly, Nona and Mia are also very patient and friendly, hope your team is getting better and better!

Hellozebraマスク公式オンラインストア
Japan
About 2 years using the app
Channelwill replied January 5, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

August 16, 2022

The installation, setup and customization are super easy and the customer service is top notch! I've been looking for a decent chat app for a while and am so glad I found this one!

TNDCanada
Canada
Almost 2 years using the app
Channelwill replied August 16, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 6, 2022

Vi er lige begyndt at bruge app'en og indtil videre virker det super fint. Support er hurtige at komme i kontakt med og meget hjælpsomme :)

KEIKI CPH
Denmark
Almost 2 years using the app
Channelwill replied July 7, 2022

Tak fordi du gav os en 5-stjernet anmeldelse. Vi er virkelig taknemmelige for at føle, at vi har tjent dig godt. Vi vil sætte stor pris på din støtte til at anbefale os til din ven om vores app, så vi kan hjælpe andre mennesker. Hvis du har spørgsmål, så kontakt os til enhver tid!! Vi vil altid være her for at tjene dig!

Med venlig hilsen
Nona|Willdesk Support

June 5, 2022

like it wow must download it wwowoowowoowoowowoowowowowoowowoowowowoowowowoowowowowoowowoowowowowowoowo

Leatherentity
United States
Almost 2 years using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

November 13, 2023

great

Fire on Fire Store
Hong Kong SAR
Almost 2 years using the app
Channelwill replied November 14, 2023

🚀 We're thrilled to know you had a positive experience. If there's anything specific you loved or if you have more feedback to share, feel free to let us know. We're here to assist you! 👍🌈🎉
Best Regards,
Nona|Willdesk Live Chat Team

February 21, 2022

I've been looking for an app that can create a floating tab on my future online store that contains FAQ and Live Chat for a long long time and I'm so surprised to find out about Willdesk. It literally has everything I needed and I can personalize it so easily!! I was going to wait for like a day or two to hear back from their team but NO, I received professional help from Shermelia right away and she was so patient and amazing!! Only hope this Live Chat can be connected to Facebook Messenger one day as most of my loyal customers are on it instead of WhatsApp. Keep up the great work and I have faith in your team to make this app even more amazing in the future!!

GiftsWithoutBorders
Canada
Almost 2 years using the app
Channelwill replied February 24, 2022

So glad that we can help you. And thank you so much for your valuable suggestion. If there is anything else we can do, just let us know. Regards, Esther.

July 25, 2022

I think this application is very good, the background operation is simple, the interface is beautiful, and the customer service answers questions quickly.

Memorial Planete
China
Almost 2 years using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 1, 2022

easy set up, so far great! waiting for the app to be released and some customisations to be made but overall great as the app is free

INUA
Belgium
Almost 2 years using the app
Channelwill replied March 1, 2022

So glad to hear that you are satisfied with our APP. Thank you so much for your approval. Regards, Esther

August 21, 2022

i just download the apps, the sales is very nice and patients, the apps so far works good, although it's only can integrate with facebook messenger but not instagram. do hope more function will be come soon.

MGC ELECTRONICS LIMITED
Hong Kong SAR
Almost 2 years using the app
Channelwill replied August 21, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Regina|Willdesk Support

June 8, 2022

The experience is great, the customer service is seriously helping to deal with the problems encountered

Aimeecase
China
Almost 2 years using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team