Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

Edited July 6, 2022

The featured app is really good, the customer service response is also very fast, 100% recommend,hope eveyone can enjoy using the app.

KeychronJP | Mac、Windows、電話用のワイヤレスメカニカルキーボード
Hong Kong SAR
9 months using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

September 5, 2022

Excellent app with superior customer service. Give it a try and I'm sure you'll agree. Molly was quick to reply and was able to implement suggestions and make changes on the spot. Great job on this app.

Nicoletta Carlone
United States
9 months using the app
Channelwill replied September 5, 2022

So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help.
Much appreciated, Molly

December 28, 2022

The app is completely customizable, which is perfect. Also, when I had a problem, Nona helped me a lot. Keep up the great work, guys!

Wool Area Rugs | St. John's, Newfoundland | Rug the Rock
Canada
9 months using the app
Channelwill replied December 28, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

March 20, 2023

Very useful app, the key is that their customer service is very good, basically you can consult at any time, which is a savior for emergencies

Barn Door Outlet
Australia
9 months using the app
Channelwill replied March 20, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support

November 8, 2023

I can believe this is free. There customer support always reply fast and precise. Thanks to Nona for helping me to setup my willdesk. 100% recommend this livechat app!

PlushPond
Malaysia
9 months using the app
Channelwill replied November 10, 2023

We're so glad to hear that you're enjoying Willdesk and that our customer support has been helpful for you! We're proud to offer a free solution that meets the needs of our users, and we're thrilled that you would recommend our livechat app. Thank you for taking the time to share your positive experience with us! If you have any further questions or feedback, please don't hesitate to reach out to us.
Best,
Nona|Willdesk Support Team🥰

August 11, 2022

Amazing free app with all the help you'll ever need with their fantastic support service. Also got a free upgrade which was a nice touch.

Glacier London
United Kingdom
9 months using the app
Channelwill replied August 12, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 15, 2022

I like this app as was having doubt and it was resolved in time . The Tech Support was very quick to response

nairasarray
India
9 months using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 8, 2022

I love it, app is very easy to set up ! Team is very open to help you ! I will recommande this app for everyone

TooGoodToCook
France
9 months using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

August 10, 2022

We just recently signed up for WillDesk and had a few questions. Nona has been really great! Has helped me with all of my questions and set up everything I needed.

MopWipe
United States
9 months using the app
Channelwill replied August 10, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

September 10, 2022

Great customer service and amazing product! Highly recommend it to anyone wanting to integrate live chat!!

SB Arts And Prints
United Kingdom
9 months using the app
Channelwill replied September 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jade|Willdesk Support