Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

November 8, 2023

I can believe this is free. There customer support always reply fast and precise. Thanks to Nona for helping me to setup my willdesk. 100% recommend this livechat app!

PlushPond
Malaysia
9 months using the app
Channelwill replied November 10, 2023

We're so glad to hear that you're enjoying Willdesk and that our customer support has been helpful for you! We're proud to offer a free solution that meets the needs of our users, and we're thrilled that you would recommend our livechat app. Thank you for taking the time to share your positive experience with us! If you have any further questions or feedback, please don't hesitate to reach out to us.
Best,
Nona|Willdesk Support Team🥰

August 11, 2022

Amazing free app with all the help you'll ever need with their fantastic support service. Also got a free upgrade which was a nice touch.

Glacier London
United Kingdom
9 months using the app
Channelwill replied August 12, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 15, 2022

I like this app as was having doubt and it was resolved in time . The Tech Support was very quick to response

nairasarray
India
9 months using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 8, 2022

I love it, app is very easy to set up ! Team is very open to help you ! I will recommande this app for everyone

TooGoodToCook
France
9 months using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

August 10, 2022

We just recently signed up for WillDesk and had a few questions. Nona has been really great! Has helped me with all of my questions and set up everything I needed.

MopWipe
United States
9 months using the app
Channelwill replied August 10, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

September 10, 2022

Great customer service and amazing product! Highly recommend it to anyone wanting to integrate live chat!!

SB Arts And Prints
United Kingdom
9 months using the app
Channelwill replied September 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jade|Willdesk Support

August 1, 2022

This app is great, it helped me with instant and running issues, but also common issues, and custom colors and styles, it's awesome. Special thanks to Molly, the customer service agent, who helped customers solve many problems for me and gave me a lot of advice. Molly also provided me with the willdesk mobile app and she really took care of me.thx

WalkTheWalk Official Store
China
9 months using the app
Channelwill replied August 1, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 10, 2023

Lovely conversation with Nona, really very helpful and friendly :) I will get back if I have any other issues.

mi maravilla
Germany
9 months using the app
Channelwill replied March 10, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support

August 20, 2022

App was really easy to install and configure, and for now all their plans are free of charge which is attractive. overall everything was easy to set-up

Fancy Pets
Saudi Arabia
9 months using the app
Channelwill replied August 20, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

June 22, 2023

Amazing customer service, helped me install the FAQ page when I was unable to do this myself! Very helpful.

Naturally Sheepskins
United Kingdom
9 months using the app
Channelwill replied June 22, 2023

Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you with installing your FAQ page. If you ever need any further assistance, please don't hesitate to reach out to us again. We're always here to help!

- Joewelyn 🌹