Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

August 11, 2022

Per essere un app gratuita le funzionalità non hanno nulla da invidiare ad altri servizi a pagamento! Assistenza Top...

Lions
Italy
7 months using the app
Channelwill replied August 11, 2022

Grazie per averci dato una recensione a 5 stelle. Siamo davvero grati di sentire che vi abbiamo servito bene. Apprezzeremo molto il vostro supporto raccomandandoci ai vostri amici riguardo alla nostra applicazione, in modo da poter diffondere l'aiuto ad altre persone. Se avete domande, vi preghiamo gentilmente di contattarci in qualsiasi momento!!! Saremo sempre qui per voi per servire!

Cordiali saluti,
Molly|Supporto Willdesk

January 25, 2023

It is very easy to use, and setup, free plan is also a lot of features. Live chat support is also very accommodating.

Daddy Donuts
Australia
7 months using the app
Channelwill replied January 27, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel |Willdesk Support

March 9, 2023

the support was so professional, they answer fast and give you the right response. I like my experience with the Willdesk team

Guess & Kom
United States
7 months using the app
Channelwill replied March 9, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Mariadel | Willdesk Support

November 17, 2023

fast response

Loch Electronics
United Kingdom
7 months using the app
Channelwill replied November 18, 2023

Thank you for your review! We're happy to hear that our response time met your expectations. We strive to provide timely and efficient service to all of our customers. If you have any further feedback or questions, please don't hesitate to reach out to us.🥰
Best Regards,
Nona|Willdesk Live Chat Team

March 20, 2023

Nona was very helpful and helped me link my store's business email account to Willdesk's email function. The response time was very quick.

Goals' Corner
Spain
7 months using the app
Channelwill replied March 20, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support

April 9, 2023

App works great. Highly recommend. What’s nice it they have an app for the iPhone so I get the messages right away and able to reply quickly making our customers happy. Awesome people to work with too. They are super helpful

Huckle Bee Farms LLC
United States
7 months using the app
Channelwill replied April 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

June 24, 2022

Easy app to use and customize. Molly was super helpful and polite and always quick to respond. Would definitely recommend

The Tech Exhibit
South Africa
7 months using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

March 31, 2022

I didn't wait long for assistance. Nona was very helpful and patient. She asked good questions, and gave me good tips.

umakemeblush
United States
7 months using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Umakemeblush. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

August 25, 2022

Nona is awesome! She is so kind and professional and was quick to respond to my inquiry. I really love how easy she is to work with! The app itself is super easy to onboard and customize to fit your brand theme! I highly recommend!

DunbiBeauty, LLC
United States
7 months using the app
Channelwill replied August 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

March 28, 2022

Absolutely amazing app with fantastic functions and significant customer support. Cannot say thank you enough to Nona that she always helps me instantly, which saved me a ton of time. Another thing is this app is totally free, which I still cannot believe so far. Definitely recommend to others who are doing online business, especially on shopify platform.

Urban Fantasy
United States
7 months using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Urban Fantasy. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona