Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

June 29, 2022

The best live chat app you can get, the best customer support that helps you with everything and everything is FREE

OnTheMove
Sweden
6 months using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

March 1, 2023

There are a few most options i wish it had with multiple store use but otherwise the app is great. It is easy to set up and configure and the customer support is fast and knowledgable.

NuGo Nutrition
United States
6 months using the app
Channelwill replied March 1, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

May 12, 2022

Great team support, very user friendly app. Works perfectly in french.
I will edit this review when my shop is online.

L'Art du Chanvre
France
6 months using the app
Channelwill replied May 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Nona|Willdesk Support

February 13, 2022

the Best chat app it is very easy to install and there re a lot of things you can do inside
you must istall it

thetrustcompanyeg
Greece
6 months using the app
Channelwill replied February 14, 2022

Hi there,

Thank you for your approval. Your support means a lot to us. And we will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day~

Regards
Esther

June 9, 2022

It's so great. The customer service is so nice. It helps us to contact the customer. Excellent! !!!!

BuydeemUS
Hong Kong SAR
6 months using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

December 23, 2021

We tried a lot of other FAQ apps and this one is by far the best!! It looks great, loading is super fast and it has a ton of features that are so very helpful. Our support team will be extremely grateful for this amazing addition to our business.

La Más Bonita
Colombia
6 months using the app
Channelwill replied January 6, 2022

Hi La Más Bonita,

Thank you for your approval. We are appreciate that you choose our APP. Your support gives us infinite energy to keep going and offer better service. If there is anything else we can help, just feel free to contact us.
Thanks again for your feedback. Have a nice day.

Regards
Anne

October 18, 2023

Reply fast and solve my questions.

Gaahleri Studio
China
5 months using the app
Channelwill replied October 19, 2023

It's wonderful to hear that the support team was able to respond quickly and provide solutions to your questions. We strive to provide efficient and effective support to all of our customers, so we're glad to hear that we met your expectations. Thank you for taking the time to share your positive experience with us!

- Mariadel 💖

March 31, 2022

Great APP and Great Service, I recommend the app to help you grow your customer service efforts while expanding your business.

Aboundeye
United States
5 months using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Aboundeye. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

October 21, 2023

its very good

charmeuphoria
Greece
5 months using the app
Channelwill replied October 22, 2023

Thank you for your positive review! We are thrilled to hear that you enjoyed your experience with us. If you have any suggestions on how we can improve, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon! 💕🥰

- Sophie // Willdesk Customer Support 🤩

Edited May 12, 2023

¡Mariadel es increíble! Su atención y servicio en Live Chat, Help Center es simplemente excepcional.

virtualcar.com.co
Colombia
5 months using the app
Channelwill replied May 16, 2023

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que o servimos bem. Apreciaremos muito seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!

Atenciosamente,
Mariadel | Suporte Willdesk