Reviews (739)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.

August 19, 2022

so good so good so good so good so good so good so good so good
so good so good so good so good so good so good so good so good

Happiness Crystal
China
4 months using the app
Channelwill replied August 19, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Alannis|Willdesk Support

August 17, 2022

Não conhecia a app e Nona apresentou-me e deu todo o suporte para a perfeita configuração! Excelente suporte de Nona e estou muito satisfeita com a app.

Driven PT
Portugal
4 months using the app
Channelwill replied August 17, 2022

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que lhe servimos bem. Agradecemos muito o seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!

Cumprimentos,
Suporte Nona|Willdesk

July 22, 2023

Easy to use, friendly support, user friendly. I recommand this app to everyone who want to provide live support to customers.

Lèlior
United States
4 months using the app
Channelwill replied July 23, 2023

Thank you for your positive feedback on our app! We strive to provide excellent customer support and user experience. Please let us know if there is anything else we can assist you with.

- Mia 💖

March 21, 2022

Amazing! The best free chat tool. I can connect to different option in the same button, even, personalise with my brand's color and style!!

LM Beauty Care
Australia
4 months using the app
Channelwill replied March 21, 2022

Wow! Thank you so much for your high approval! Your positive feedback brings us infinite energy to offer better service. Should you need any help, please do not hesitate to contact us. All the best, Esther

April 24, 2022

Absolutely amazing! Love the UI, they even offered a free premium service. No hidden costs. Definitely recommend

Sensuex Official
United Kingdom
4 months using the app
Channelwill replied April 27, 2022

Hello, Sensuex Official!

Thank you for taking the time to share your positive experience with us! Should you need any help along the way, just let us know. We are delighted to lend our hands.

All the best
Nona

May 25, 2022

Completely free. Fast and friendly service, would definitely recommend. other Chat applications can not even be half of this application. Thank you Kelly. Thank you willdesk

Marblenia
United States
4 months using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

September 1, 2022

Good app with great functionality. Very fast support. Intuitive and easy to use. Recomend to try it :)

TikiKid
United States
4 months using the app
Channelwill replied September 2, 2022

Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Jessa|Willdesk

September 15, 2023

Great, and the support is perfect

smallabel
Israel
3 months using the app
Channelwill replied September 17, 2023

Thank you for your positive feedback! We are thrilled to hear that you had a great experience using our app and that our support team was able to assist you. We take pride in providing excellent customer service and are glad to hear that it has been noticed. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you again for your review!

-Joewelyn🌹

February 25, 2023

This app is fantastic! I just got the app, and its details of keeping track of your clients with the live chat feature to convert your client are beyond helpful. I 100% recommend this app, and Mariadel has been beyond helpful with the setup process of the will desk, going above and beyond to assist my needs!

Muidiri
United States
4 months using the app
Channelwill replied February 26, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Mariadel|Willdesk Support

January 5, 2023

This is a great app, I asked their team a question about the link button and they helped me patiently and quickly, Nona and Mia are also very patient and friendly, hope your team is getting better and better!

Hellozebraマスク公式オンラインストア
Japan
4 months using the app
Channelwill replied January 5, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support