Reviews (740)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.

March 31, 2022

I didn't wait long for assistance. Nona was very helpful and patient. She asked good questions, and gave me good tips.

umakemeblush
United States
7 months using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Umakemeblush. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

August 25, 2022

Nona is awesome! She is so kind and professional and was quick to respond to my inquiry. I really love how easy she is to work with! The app itself is super easy to onboard and customize to fit your brand theme! I highly recommend!

DunbiBeauty, LLC
United States
7 months using the app
Channelwill replied August 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

March 28, 2022

Absolutely amazing app with fantastic functions and significant customer support. Cannot say thank you enough to Nona that she always helps me instantly, which saved me a ton of time. Another thing is this app is totally free, which I still cannot believe so far. Definitely recommend to others who are doing online business, especially on shopify platform.

Urban Fantasy
United States
7 months using the app
Channelwill replied April 14, 2022

You're amazing for expressing your satisfaction by writing a review, Urban Fantasy. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

June 24, 2022

The APP looks great. It has a ton of useful features. I've just started and not had time to fully verify its work. But Support Service is excellent.

Dawnerz
United States
7 months using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Nona|Willdesk Support

August 14, 2022

Very good and useful app. Amazing customer support! Would recommend for sure. It has a great use and could save you a lot of customers!

aniside-shop
Bulgaria
7 months using the app
Channelwill replied August 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

July 4, 2022

Great App! Amazing assistance & response time from CheRhee that helped me so quick! App is easy to use & a great addition to any e-commerce website.

B-Tek
South Africa
6 months using the app
Channelwill replied July 4, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

February 4, 2023

Willdesk is a super useful app to have on my site. Real time notifications on either cell or desktop. The team is super responsive and will guide you through any issues you run into.

AstroLab Supplements
United States
6 months using the app
Channelwill replied February 5, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

February 2, 2023

I can't thank enough Nona, the application is on top of my expectation but the Customer Support is incredible. Nona helped me a lot, thank you!

Sundisun
Australia
6 months using the app
Channelwill replied February 2, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona |Willdesk Support

February 9, 2023

Its a great app and we are very glad to have known and using Willdesk..It satisfies every our need ..I absolutely advice this app for your store

Mea Locus
Italy
6 months using the app
Channelwill replied February 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 25, 2022

Heel behulpzaam en makkelijk in gebruik! Ik wacht tot de iPhone app er komt dan is het helemaal perfect.

Personal Prints
Netherlands
6 months using the app
Channelwill replied July 25, 2022

Bedankt voor het geven van een 5-sterren beoordeling. We zijn erg dankbaar dat we je goed van dienst zijn geweest. We zullen uw steun zeer op prijs stellen door ons aan te bevelen aan uw vriend over onze app, zodat we hulp aan andere mensen kunnen verspreiden. Als u vragen heeft, neem dan zo vriendelijk contact met ons op! We zullen er altijd voor je zijn om te dienen!

Vriendelijke groeten,
Molly|Willdesk-ondersteuning