Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

April 23, 2023

Thank you very much Mia, for your help in reducing the size of the display and also for your kind advice.

SophicBear
Hong Kong SAR
4 months using the app
Channelwill replied April 23, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

March 5, 2023

Mariadel was super helpful helping me set up the chat for my store. I am excited to see how this will work and benefit my store. Thank you so much.

Aulelei Fashions
United States
4 months using the app
Channelwill replied March 5, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Mariadel | Willdesk Support

August 11, 2022

Very quick and easy to use. The customer service was delightful and easy to talk to. Highly recommend!

DeadSocksy
United States
3 months using the app
Channelwill replied August 12, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 17, 2022

Very helpful and friendly staff I'm impressed by the app and how easy and useful is just the amount of hours this app saves is insane.

Scarab Co
Bulgaria
3 months using the app
Channelwill replied August 17, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 5, 2022

I needed help downloading the app for chats and nona helped me right away, she did a great job and I got assistance right away. she understood me right away. great Job and wonderful customer care!!

Rumaysa Fashionz
United States
3 months using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

April 8, 2023

Excellent application but above all the best customer service I've seen! They are proactive to our requests and respond promptly! The developers are also very responsive to user requests for new features that are requested!

Couteau-Damas
France
3 months using the app
Channelwill replied April 8, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

December 28, 2023

I like this app. Great and fast customer support.

Designmycraft
Hong Kong SAR
3 months using the app
Channelwill replied December 30, 2023

I'm thrilled to hear that you're enjoying the app! 😊 Our team is delighted to provide you with great and speedy customer support. If you have any more feedback or questions, feel free to reach out! 🚀👍

Best regards,
Sophie | Willdesk Support

January 2, 2024

very good

Linkifun
China
3 months using the app
Channelwill replied January 3, 2024

Thank you so much for your positive feedback! 😊 We're thrilled to hear that you had a great experience with our [product/service]. If you have any more thoughts to share or if there's anything specific you loved, feel free to let us know! 🌟

Best regards,
Sophie | Loloyal Support 💫

July 4, 2022

App che consiglio, ha tutto ciò per dare supporto ai clienti in tempo reale!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

HQtecno
Italy
3 months using the app
Channelwill replied July 7, 2022

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos verdadeiramente gratos por sentir que lhe servimos bem. Apreciaremos muito seu apoio em nos recomendar a seu amigo sobre nosso aplicativo, para que possamos ajudar outras pessoas. Se você tiver alguma dúvida, entre em contato conosco a qualquer momento!! Estaremos sempre aqui para atendê-lo!

Cordialmente,
Suporte Nona|Willdesk

Edited June 26, 2022

The support tries very hard to fix my problems with the app. I hope I enjoy the app and my customers do too.

Pomppa Shop Deutschland
Germany
3 months using the app
Channelwill replied June 25, 2022

To our valued user:

This is Molly from willdesk support team, I'm so sorry for all the inconvenience caused to you, could you please give us one chance to help to resolve the issue for you...Molly will definitely spare my effort to help you with any issues!! please trust Molly!!

Best Regards,
Molly/willdesk support