Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

July 3, 2022

Perfect to improve customer experience and get a little less customers support to manage everyday. You can set up differents languages and stuff. Great app !

Oduho
France
4 months using the app
Channelwill replied July 3, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

September 4, 2022

the customer service are unmatched, they are fast to reply and help a lot thank you so much! the actual app is very intuitive and easy to use!

StayyingAlive
United Kingdom
4 months using the app
Channelwill replied September 5, 2022

So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help.
Much appreciated, Jessa

September 8, 2022

This app is easy to set up and with good user experience, and is totally free, the support are very friendly as well

Kumiko
Canada
4 months using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 25, 2022

Great support, great experience. The app is very simple to use and very efficient. Just perfect. I recommend this app to you if you're looking for a LiveChat app.

KeexUndies
Israel
4 months using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 8, 2022

Nona was a stellar support agent in getting this running on our first time shop! I am very happy I came across this and can't wait to use it and know I can rely on their great customer service to help us get to success!

ShopAthenaApparel
United States
4 months using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

September 1, 2022

Alannis was very helpful and gives very fast response. :) I really appreciate her help. The app was also easy to navigate and very user friendly. She also gave some tips. Keep it up!

calligraphybyfeona
Philippines
4 months using the app
Channelwill replied September 2, 2022

Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Alannis|Willdesk

August 8, 2022

Firstly the app is amazing for being free. It looks and feels great and the built-in messaging inbox makes it easy to reply to chat and look at old messages. The support team is also very quick to respond and quickly helped me with my questions. Highly recommended for new stores.

Quikstickers
United States
4 months using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

April 23, 2023

Thank you very much Mia, for your help in reducing the size of the display and also for your kind advice.

SophicBear
Hong Kong SAR
4 months using the app
Channelwill replied April 23, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

June 23, 2022

great help from Richie & of course the team for this app....AWESOME !!! thank you keep up the good work !

TEM IMPORTS
Australia
4 months using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

January 11, 2022

Fast, easy customer support! The app works great! Easy to use and understand. Definitely a must-have app for FAQ's

rusticstrengthwholesale
United States
4 months using the app
Channelwill replied January 12, 2022

Hi there,

Thank you for your approval. We are glad that we can help you. If there is anything else we can help with, just feel free to contact us.
Thanks again for your support. Have a nice day~

Regards
Anne