Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

September 6, 2022

Muito bom esse app, estou gostando, deu outro visual ja para a loja. Atendimento também muito atencioso...

ETudaoshop
Brazil
3 months using the app
Channelwill replied September 6, 2022

Obrigado por sua classificação de 5 estrelas. Ficamos muito felizes em saber que conseguimos prestar um serviço de excelência. Agradeceríamos muito se você pudesse contar a um amigo sobre nosso aplicativo para que possamos ajudar mais pessoas. Entre em contato conosco a qualquer momento se você tiver alguma dúvida!! Estaremos sempre disponíveis para o ajudar!
Os meus cumprimentos,
Nona|Willdesk

August 3, 2022

This app is fantastic. Its support staff will assist us with any questions. The dashboard of this software is straightforward and simple to understand.

AHwellnessMD
United States
3 months using the app
Channelwill replied August 3, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

Edited June 30, 2022

Amaazing customer service!
Met 1st with Molly, loved her great energy - She was amazing! After that, I had the pleasure to work with Nona - She was so energetic, kind and knowledgable! Also really liking the app, has everything I want in one place :)

Macondo Company
Netherlands
3 months using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

September 15, 2023

Great, and the support is perfect

smallabel
Israel
3 months using the app
Channelwill replied September 17, 2023

Thank you for your positive feedback! We are thrilled to hear that you had a great experience using our app and that our support team was able to assist you. We take pride in providing excellent customer service and are glad to hear that it has been noticed. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you again for your review!

-Joewelyn🌹

February 18, 2023

just started using the app. the customer service is really good. they answer and ready to help me so fast! the app is nice! I love it

Kowk
Thailand
3 months using the app
Channelwill replied February 18, 2023

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
Mia | Willdesk Support

September 9, 2022

Wonderful App....Nona from support team was very helpful and helped to configure the app....Must have app

KheenKhaab®-Designer Studio
India
2 months using the app
Channelwill replied September 9, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 15, 2022

My agent Nora was awesome! She walked me through setting up my account. She even helped me change my profile picture to ensure I was completely set up.

Goddess Idols Hair
United States
2 months using the app
Channelwill replied June 15, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

Truly,
Willdesk Team

September 8, 2022

10/10 Support. Jade was very helpful! I recommend this app for everyone that wants to set up Live Chat!

SimplexFlame
Austria
2 months using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jade|Willdesk Support

June 16, 2022

Molly, the customer service representative was fantastic! Solved all my problems and helped me with even more things I didn't even know were wrong. Greatly suggest this app!

ToniFlipsCLE
United States
2 months using the app
Channelwill replied June 16, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

All the best from,
Willdesk Team

August 22, 2022

**********Väldigt bra support! Fick hjälp av Mona och problemet var löst inom ett par minuter!!!!!! **************

Clinicals Nordic AB
Sweden
2 months using the app
Channelwill replied August 22, 2022

Tack för att du gav oss en 5-stjärnig recension. Vi är verkligen tacksamma över att känna att vi tjänat dig väl. Vi kommer mycket att uppskatta ditt stöd genom att rekommendera oss till dina vänner om vår app, så att vi kan sprida hjälp till andra människor. Om du har några frågor, vänligen kontakta oss när som helst!! Vi kommer alltid att finnas här för dig att tjäna!

Vänliga hälsningar,
Nona|Willdesk Support