Reviews (782)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.
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The customer service is great. Even though this app is totally free, the customer assistant still offers me full support at any time.
Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you!!
I wish you a prosperous business and a lot of money!
Best Regards,
Molly|Willdesk Support
The best FAQ Help Center in Shopify you can find. Perfect. For normal store and drop shipping store is the best editor for faq site.perfeccccccct app on Shopify store
Hi there,
Thank you so much for your highly approval. We value your feedback very much. If there is anything else we can help, just feel free to contact us and we are glad to help you.
Thank you again for your support!
Regards,
Anne
The customer service was great and responsive. Was very patient and answered all of my questions and very nice. I appreciate this app because it is very good and helps with my online store.
I'm glad to hear that you had a positive experience with the customer service team and that the app has been helpful for your online store. 😇Your feedback is important to us, and we're here to assist you whenever you need support or have more questions. Thank you for your kind words!😻
-nona🥰
他的客服真的很不錯，很有耐心，也幫到我所有的問題。
應用程式方面，要做到的地方都有。比官方的Chat Box更好。
我很滿意，重點是可以連結到Whatsapp，十分方便。
設置也很多元化，會一直用下去的。
非常感谢您在我们的应用程序上留下宝贵的评论！ ！您的支持和建议永远是威德克前进的最大动力！我谨代表所有团队成员向你们表示最诚挚的感谢！！
祝你生意兴隆，财源广进！
温暖的问候，
Willdesk 团队
As a new store, I cannot afford sub to all the apps that I need. I was counting on this app to provide me with a helpdesk and that it would ramp with my business. Free plan? Great! Once I get rocking, I can unlock the features I need by upgrading my sub. Not with this app. You have a 30-day eval period and then it's gimee-da-cash mode. Disappointed b/c willdesk is a great looking app that actually works well. Also, the app left behind code remnants that didn't get cleaned up.
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My response to willdesk's response: On my dashboard, there was a clear, direct, and concise message stating, without uncertainty, that my plan would expire next month. I know your site collateral says free forever. The fact that you seem to be completely unaware of conflicting messages in your collateral and software absolutely supports my review rating.
That and the absolutely horrid liability of not cleaning up after your own application and leaving code artifacts is, as a retired developer, inexcusable. WillDesk has, as a result, completely upended my confidence in the reliability and security of the Shopify application, leaving me to ask: what else did you install and fail to clean-up?
I believe I was more than generous in awarding you two stars simply because of the abysmal code clean-up post-uninstall practices of the Willdesk app.
Hi Shokt,
We are deeply sorry that inconvinence you has been experienced. We opt-in giving great service and support to each of our users as we value you and we are truly great that we can serve you well.
Also, I think there is some misunderstanding between us. You can enjoy every function under the free plan. We are also pleasured to accompany with your business.
We will highly appreciated it if you would read my message and give us another chance.
Best regards,
Nona|Willdesk Support Team
great support even im still trying the function right now, but at least customer service is pretty good and responsive, recommended
Thank you for your feedback! We're happy to hear that our customer support team was able to assist you, even while you were still learning how to use our app. We appreciate your recommendation and look forward to continuing to provide great support for you.
- Nona💖
We have had a few questions during app setup. App support has been very helpful in answering questions in a timely manner.
Thank you for your review! We are glad to hear that our app support team was able to assist you with your questions in a timely manner. We appreciate your feedback and hope to continue providing you with helpful support in the future.
-nona
I'm in the process of finding a solution to make the app work seamlessly with my email setup, as unfortunately, the email integration doesn't currently support GoDaddy's Microsoft 365. I have to give kudos to their customer support, though – they've been incredibly helpful! Their response time was impressively quick, and they even offered some valuable suggestions that I'm looking into to potentially resolve my issue. Their support team is top-notch!
Thank you for taking the time to share your experience with our customer support team. We're sorry to hear that you've experienced an issue with the email integration, but we're glad to hear that our team was able to assist you quickly and provide valuable suggestions. We take pride in providing top-notch customer support and we're grateful for your kind words. If there's anything else we can do to help, please don't hesitate to let us know.
-Joewelyn🌹
The customer service is very prompt, Kelly and the plugin is good, it is recommended to use. Hope the new features come out soon
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.
Best Regards,
kelly|Willdesk Support
Hasta el momento bien espero no se desactive todo muy bien . hemos inbstalado con facillidad y configurado todo super rapido , esperamos no se desactive rapidemente
Gracias por darnos una revisión de 5 estrellas. Estamos muy agradecidos de sentir que le servimos bien. Apreciaremos mucho su apoyo al recomendarnos a su amigo sobre nuestra aplicación, para que podamos ayudar a otras personas. Si tiene alguna pregunta, no dude en contactarnos en el chat en vivo y el correo electrónico.
Saludos cordiales,
Nona|Soporte de Willdesk