Reviews (782)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.
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i honestly cannot thank the team enough for staying up with me most of the night getting my store to the next level i would recommend to anyone thank you all so much for your help. i cant wait to see my store grow from here on out and with the support of these guys i know i will get there
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Jessa|Willdesk Support
Love this app, I talk with Mich on the live chat and she resolves my problem in a min. I really appreciate their customer services
Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you!!
I wish you a prosperous business!
Mich|Willdesk Support
Support is great!!. The app needs a little more work on the integrations but I'm sure they will get there soon.
Thank you for your feedback! We're glad to hear that our support team has been helpful to you. We appreciate your patience as we continue to work on improving our integrations. Rest assured that we're always striving to provide the best possible experience for our users.
- Joewelyn🌹
Thank for help, nice app! In the first time of installing the widget, there's some problems and thanks for the staff helping quickly.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona | Willdesk Support
Easy to instal and awesome customer service. Thank you Nona for all of your help. Highly recommend.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
It's a very good app, looks good as you can customise it freely to your branding and easy to use! Earlier, we did have little miscommunication but the customer service reached out and really nicely and sincerely explained everything and guide me further on how to use/ set up the app (and it's a SUNDAY today and they are still working!) so I really appreciate that a lot! I will be sticking with this live chat app for sure! Highly recommended!
Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you!!
I wish you a prosperous business and a lot of money!
Warm regards,
Willdesk Team
I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response I’ve decided to uninstall. You can’t use an app with support that’s non existent, I wanted to be able to keep in touch with customers, it’s a pity that Willdesk didn’t want to do the same.
We apologize for any inconvenience you experienced while using Willdesk. We understand your frustration with the lack of support you received and we are sorry that we were unable to meet your expectations.
We would like to take this opportunity to assure you that we take all customer feedback seriously and are constantly working to improve our products and services. We appreciate your feedback and will use it to make necessary improvements to our support system. We hope to regain your trust and confidence in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
-Joewelyn🌹
Everything is good so far. I just installed it. Hopefully I can leave another review after i receive messages from my customers
Thank you for your positive review. Should you have any problems, feel free to contact us. We are always here to help. Regards, Esther
Excellent customer service team! Very responsive and answered questions in a timely manner and professionally.
You're amazing for expressing your satisfaction by writing a review, My Bold Kitchen. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!
Best Regards
Nona
Fast help with my questions! Willdesk looks good so far. Looking forward for the integration of whatsapp messagen in that inbox! When this feature arrives you nailed it :)
Thank you for your positive review! We're glad that you find our customer support helpful and that you're enjoying using Willdesk. We appreciate your suggestion about integrating WhatsApp messaging and will definitely consider it for future updates. Thank you for your support and feedback!
- Joewelyn🌹