Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

June 13, 2022

Very fast and efficient information. Great help in a matter of minutes.
I have a good feeling about this one, let's hope they don't disappoint.

Junebird Shop
United States
40 minutes using the app
Channelwill replied June 13, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Molly|Willdesk Support

June 29, 2022

The service is very good. The interface of this app is also nice and simple to use. It will be better if there is the function like bot chatting.

Astarin
United States
39 minutes using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

May 3, 2023

The customer service team is large and professional. Their service is excellent, and they respond very quickly.

BUWUS
United States
37 minutes using the app
Channelwill replied May 3, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

August 31, 2022

Great customer support! 100% recommend for your customer support help desk. I'm interested howe well it will turn out in practice. but so far so good

Venom Love
United Kingdom
36 minutes using the app
Channelwill replied September 2, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 20, 2022

The app is so awesome. The cost is really reasonable and it has the best customer service. Their features can really help you save bunch time

furhoney
United States
34 minutes using the app
Channelwill replied June 21, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

May 13, 2022

A good application to have a complete chat in your shop. The customer service is also very friendly and understandable. I recommend it.

Ökovor
Spain
32 minutes using the app
Channelwill replied May 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Ellyssa|Willdesk Support

March 9, 2022

I used this app to add live chat & FAQ page to my website and it works reaaally well! Besides, do appreciate the kind and warm help from Esther.

GNEPH
China
21 minutes using the app
Channelwill replied March 18, 2022

Wonderful!! Thank you so much for your approval! We are glad that we can help you. Should you need any help, just let us know. We are delighted to lend our hands. Esther

June 7, 2022

Wonderful! Customer service was great and easy to work with. We're just getting set up and running, but so far it's great.

Tuesday Made
United States
21 minutes using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

June 24, 2022

Very prompt, fast, and friendly use. Will be exploring the app. So far, very impressed with the service, interface and use.

Soapedbysa
Singapore
19 minutes using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

June 28, 2022

Live chat is an important feature to add to your Shopify store. This app is free to use and has a lot of great features. Customer support is very responsive.

Myriad Melodies
United States
18 minutes using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support