Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

August 1, 2022

The app was very intuitive to use. Their customer support was also very helpful & friendly when I had an issue.

Mamba Grinders™
United States
About 2 hours using the app
Channelwill replied August 1, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

September 7, 2022

Couldn't be happier with this app! Fast response and customer oriented service, can highly recommend for sure!

KobeBjoern
Germany
About 2 hours using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

June 23, 2022

helpful staff the app is getting more features iv been told to make it further telephone compatible.

thisnthat
Australia
About 2 hours using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

February 21, 2022

Great app for adding a facts and questions tab to your website if needed. Easy set up, and pretty straightforward forward.

1890 Diesel Customs
United States
About 2 hours using the app
Channelwill replied February 24, 2022

Wonderful! So glad to hear that you have a 5-star experience. We will keep going to offer better service. Much appreciated, Esther

May 22, 2023

Great tool for its price. Very good price plans, comparing to other tools. Thank you, very helpful support team.

Pawious
United States
About 1 hour using the app
Channelwill replied May 22, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

April 1, 2022

Great friendly customer service! I'm loving the app so far and will hopefully give me great conversions

ELLKA
Australia
About 1 hour using the app
Channelwill replied April 14, 2022

Hello ELLKA,
Thank you for taking time to share your positive experience with us ! Should you need any help along the way, just let us know. We are delighted to lend our hands.

All the best
Esther

August 5, 2022

Just installed. SO far everything has been fantastic. Customer service has been amazing. Would definitely recommend.

Seriously Stickers
United States
About 1 hour using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 20, 2022

j'ai utilisé cette application pour la première fois afin d'installer un tchatbot sur ma boutique et une FAQ, le service client est très réactif je suis totalement satisfaite !

Lovelies Africa
France
About 1 hour using the app
Channelwill replied July 20, 2022

Merci de nous avoir donné un avis 5 étoiles. Nous sommes vraiment reconnaissants de sentir que nous vous avons bien servi. Nous apprécierons beaucoup votre soutien en nous recommandant à votre ami à propos de notre application, afin que nous puissions aider d'autres personnes. Si vous avez des questions, veuillez nous contacter à tout moment!! Nous serons toujours là pour vous servir !

Cordialement,
Assistance Nona|Willdesk

July 27, 2023

Mariadel was a very helpful customer service agent! They stayed on the chat with me for multiple issues I was having!

allymakesmagic
United States
About 1 hour using the app
Channelwill replied July 28, 2023

I'm glad to hear that Mariadel provided you with excellent customer service and was able to assist you with multiple issues. It's always great to have a helpful and supportive customer service representative. Let me know if there's anything else I can do to assist you.

- Mariadel💖

March 31, 2022

very helpful,live chat really on time,and the table is really clean,the help offered really helped a lot

OSO
China
About 1 hour using the app
Channelwill replied April 14, 2022

Hello OSO
Thank you for taking time to share your positive experience with us ! Should you need any help along the way, just let us know. We are delighted to lend our hands.

All the best
Esther