Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

May 1, 2023

One of the greatest app. I recommend it!............................................................

Alistansia
Canada
About 1 hour using the app
Channelwill replied May 3, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel | Willdesk Support

July 12, 2022

Pour l'instant, super satisfaite de l'application, Nona m'a donné un bon coup de main pour l'optimisation et la prise en charge! Ça a été très rapide!

Bijoux Le fil d'Ariane
Canada
About 1 hour using the app
Channelwill replied July 18, 2022

Merci de nous avoir donné un avis 5 étoiles. Nous sommes vraiment reconnaissants de sentir que nous vous avons bien servi. Nous apprécierons beaucoup votre soutien en nous recommandant à votre ami à propos de notre application, afin que nous puissions aider d'autres personnes. Si vous avez des questions, veuillez nous contacter à tout moment!! Nous serons toujours là pour vous servir !

Cordialement,
Molly|Assistance Willdesk

Edited October 22, 2022

A very user friendly app! Customer support (Jade) is very helpful, patient and efficient! love the app!

OSCO - Natural and Organic
Hong Kong SAR
About 1 hour using the app
Channelwill replied October 26, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jade|Willdesk Support

April 11, 2023

I recently had the pleasure of interacting with Willdesk chat customer service representative, and I have to say that I was thoroughly impressed with the level of service I received. The reply was quick and detailed. Thank you!

bzyoo
Taiwan
About 1 hour using the app
Channelwill replied April 11, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

January 5, 2023

Great team. Mariadel helped me with an issue and was so kind and sweet. Best customer support I have ever encountered!

Greatly recommended!

IKARUS Sports & Lifestyle GmbH
Germany
About 1 hour using the app
Channelwill replied January 5, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel|Willdesk Support

August 14, 2022

對使用中文的使用者來說,有中文的客服非常方便,有任何問題也譨比較快的處理~中文客服的Molly也非常熱心的幫助我解決的問題,還告知當新功能上線時會主動通知我,非常貼心,這對我們新上線的賣家來說是很大的幫助!

SH & Co. Jewelry
Taiwan
About 1 hour using the app
Channelwill replied August 15, 2022

谢谢你给我们一个五星级的评论。我们真的很感激,觉得我们为你服务得很好。我们将非常感谢您的支持,向您的朋友推荐我们的应用程序,这样我们就可以向其他人传播帮助。如果你有任何问题,请随时与我们联系!!!我们将随时为你提供服务。我们会一直在这里为你服务!

最好的问候。
Molly--Willdesk支持

June 17, 2022

Customer Service was kinda good and friendly. App really does what it advertised, and it was easy to use.

Refinera
Singapore
About 1 hour using the app
Channelwill replied June 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Nona|Willdesk Support

June 6, 2022

Recommend this app, I choose it among many. I am impressed with the live chat and help center feature. Customer service is awesome!

VeryFocal
China
About 1 hour using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

December 6, 2022

Mia from customer support was really helpful. She even offered some suggestions that elevated our chat widget. Customer service is commendable.

THE LUSH BOX
Denmark
42 minutes using the app
Channelwill replied December 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

December 3, 2022

Even wat zaken aanpassen om het te laten werken zoals wij voor ogen hebben. Wat een fijne support, vriendelijk, behulpzaam, snel en erg duidelijk. ECHTE TOPPER!

Graey
Netherlands
41 minutes using the app
Channelwill replied December 4, 2022

Bedankt voor het geven van een 5-sterren review. We zijn erg dankbaar om te voelen dat we u goed van dienst zijn geweest. We zullen uw steun zeer op prijs stellen door ons bij uw vriend aan te bevelen over onze app, zodat we hulp kunnen verspreiden onder andere mensen. Als u vragen heeft, kunt u altijd contact met ons opnemen!! We zullen er altijd voor u zijn om te dienen!

Vriendelijke groeten,
Mariadel|Willdesk-ondersteuning