Reviews (782)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.
Refine
-
By rating
Recommend this app, I choose it among many. I am impressed with the live chat and help center feature. Customer service is awesome!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.
Truly,
Willdesk Team
Mia from customer support was really helpful. She even offered some suggestions that elevated our chat widget. Customer service is commendable.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Mia|Willdesk Support
Even wat zaken aanpassen om het te laten werken zoals wij voor ogen hebben. Wat een fijne support, vriendelijk, behulpzaam, snel en erg duidelijk. ECHTE TOPPER!
Bedankt voor het geven van een 5-sterren review. We zijn erg dankbaar om te voelen dat we u goed van dienst zijn geweest. We zullen uw steun zeer op prijs stellen door ons bij uw vriend aan te bevelen over onze app, zodat we hulp kunnen verspreiden onder andere mensen. Als u vragen heeft, kunt u altijd contact met ons opnemen!! We zullen er altijd voor u zijn om te dienen!
Vriendelijke groeten,
Mariadel|Willdesk-ondersteuning
Very fast and efficient information. Great help in a matter of minutes.
I have a good feeling about this one, let's hope they don't disappoint.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.
Best Regards,
Molly|Willdesk Support
The service is very good. The interface of this app is also nice and simple to use. It will be better if there is the function like bot chatting.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!
Best Regards,
Molly|Willdesk Support
good
Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝
-nona😇
'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.
This is untrue, WD does not support Whatsapp integration.
Live chat with Mariadel confirmed this.
Hello there,
This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇
We sincerely apologize for any confusion caused by the information you received. I'd like to clarify that, as of now, our system does not support Whatsapp integration on Willdesk Inbox but our Developers are planning to have this by February. We appreciate you bringing this to our attention, and we are actively working to update our communication channels for accuracy. Please rest assured that once the feature is released, Sophie will promptly update you. Thank you for your patience and understanding. 😊💗
If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're committed to providing the best service possible and appreciate your understanding. 🤗
Thank you for being a valued user of our platform, and we look forward to addressing any issues promptly. 🥰
Sincerely,
Sophie
The customer service team is large and professional. Their service is excellent, and they respond very quickly.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Mia | Willdesk Support
Great customer support! 100% recommend for your customer support help desk. I'm interested howe well it will turn out in practice. but so far so good
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
The app is so awesome. The cost is really reasonable and it has the best customer service. Their features can really help you save bunch time
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!
Best Regards,
Molly|Willdesk Support