Reviews (807)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

January 26, 2024

'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.

This is untrue, WD does not support Whatsapp integration.

Live chat with Mariadel​ confirmed this.

LP Metal Detecting
United Kingdom
30 minutes using the app
Channelwill replied January 27, 2024

Hello there,

This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇

We ...

December 12, 2022

Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.

Penguin Amusement Inc
United States
29 minutes using the app
Channelwill replied December 12, 2022

Dear Penguin Amusement Inc,

This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the ...

February 10, 2024

Buggy!

Tara Sartoria
United States
14 minutes using the app
Channelwill replied February 12, 2024

Hello there,

Your insights are invaluable to us, and we genuinely appreciate your effort in helping us enhance our app. 😇

After carefully reviewing the feedback aspects you ...

March 20, 2023

WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have ...

Clear Sky Vapes Inc.
Canada
8 minutes using the app
Channelwill replied March 20, 2023

Hello There,

Thank you for your feedback, we are sorry for the inconvenience we had caused you. After checking with Developer Team on our side, we currently have updated APP ...

April 27, 2023

seems like a pretty great app, easy to set up a help desk. Excited to see how the live chat works. Great support team :)

Wink Formula
Singapore
Channelwill replied April 28, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about ...

December 13, 2024

WAVELEGEND
China
3 months using the app
Channelwill replied December 14, 2024

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to ...

November 14, 2024

Ben's Appliances and Junk
United States
Almost 2 years using the app
Channelwill replied November 15, 2024

Thank you so much for the 5-stars! We're very delighted to see that you are happy with the app, we really appreciate your feedback. We promise to continue to provide the best ...

November 30, 2024

Unique Unveil
Germany
3 months using the app
Channelwill replied December 2, 2024

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve ...

December 12, 2024

YEETREE COCONUT
Taiwan
9 days using the app
Channelwill replied December 13, 2024

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve ...

February 5, 2025

LUCIER
Hong Kong SAR
1 day using the app
Channelwill replied February 6, 2025

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to ...