Live Chat,Help Center,FAQ Page , 547 reviews
This app has a lot of technical issues. The mobile app does not work or alert you of new messages from customers. Upon logging into the desktop version we discovered several missed messages from customers attempting to live chat. This app has given us a poor customer service reputation due to unfixed bugs and errors. Mobile app has little to no features and no notification settings. Overall needs a lot of work and updating, pretty unreliable for a business. Customer service agents keep repeating basic advice and unwilling to understand the magnitude of this problem
Dear Carbonesque,
Please accept my heartfelt apologies for the inconvenience that this caused you.
We totally understand your feelings and we are so sorry for the inconvenience you have experienced. If you can kindly give us another chance, we would take a full check of your website and solve your issues. Please do trust us and we appreciate your understanding a lot. We are also sorry for taking up your time that our customer service failed to resolve your issues, I will take full responsibility of it and we will train and improve more our customer support.
We hope that you will give another chance and we would provide better service and experience.
Sincerest
Rong|Willdesk Product Manager
Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.
Dear Penguin Amusement Inc,
This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the email feature works, please kindly trust us, we are dedicated to provide better experience to our valued users. if you can kindly give us another chance to improve our service and correct our mistakes,we will be more than appreciated! all we want is to provide you a better experience on using our app! :(
Warmest Regards,
Rong/Product Manager