Live Chat,Help Center,FAQ Page

Willdesk, born to support you to provide the best customer service, is a helpdesk (help center or customer support ) that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, contact us page, email(Facebook, Instagram are coming) in one helpdesk *See the full customer live chat and messages history across different channels in one view *Support for multiple stores

2. Cut Customer Support Time In Half

*Respond instantly with live chat *See customer support details and orders right next to the ticket

3. Automatically reduce 30% of customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents. *No need installing any third tracking apps such as Parcel Panel,AfterShip,17Track,Omega ‑ Email & Order tracking,TrackingMore

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store *Provide helpful service according to their purchase and communication history

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Key features

1. Live chat, Chat en direct, Live-Chat, Czat a żywo, Chat en Vivo, Chat dal Vivo,在线客服, Чат на живо.
2. Help center,Centre d'aide,Hilfe-Center,Centrum pomocy,Centro de ayuda,Centro assistenza,Helpcentrum,Център за помощ.
3. Email form,Formulaire de courrier,Email-Formular,Formularz e-mail,Formulario de correo electrónico,Modulo e-mail,E-mail formulier,Формуляр за електронна поща.
4. Order tracking,Seguimiento de pedidos,Auftragsverfolgung,Suivi des commandes,Śledzenie zamówienia,Monitoraggio dell'ordine,Bestelling volgen,Проследяване на поръчките.
5. FAQ,PREGUNTAS FRECUENTES,ЧЕСТО ЗАДАВАНИ ВЪПРОСИ.
6. Whatsapp.

Feel Free to contact us whenever you need our help

24/7 live chat support