Help Center,Live Chat,FAQ Page

Helpdesk,Chat,Faq,Order Tracking, HelpCenter,Pop Up

Free
Provide you the best customer support service-willdesk

HelpDesk for customer service

Access all customer inquiries from email, Live Chat, and Whatsapp in a single platform without switching and save your valuable time.

Reduce response time

Use pre-made templates that include customers' data like shipping and order details to address any question in 2 clicks.

Powerful Order Tracking widget

Stop losing time by responding to recurring questions like"Where is my order" with a powerful order tracking widget. 24/7 live chat support

Help Center,Live Chat,FAQ Page

Help Center,Live Chat,FAQ Page

Willdesk, born to support you to provide the best customer service, is a helpdesk (help center or customer support) that allows your customer service team to manage all of your support, customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, (email, Facebook, Instagram, etc, are coming), that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, contact us page(email, Facebook, Instagram, etc, are coming) in one helpdesk *See the full customer live chat and messages history across different channels in one view *Support for multiple stores

2. Cut Customer Support Time In Half

*Respond instantly with live chat *See customer support details and orders right next to the ticket

3. Automatically reduce 30% customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents.

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store *Provide helpful service according to their purchase and communication history

5. Help to build your brand

*Easily customize styling, branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German, French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 live chat support

Integrates with

  • ParcelPanel
  • TrackingMore
Help Center,Live Chat,FAQ Page

Help Center,Live Chat,FAQ Page

Willdesk, born to support you to provide the best customer service, is a helpdesk (help center or customer support) that allows your customer service team to manage all of your support, customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, (email, Facebook, Instagram, etc, are coming), that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, contact us page(email, Facebook, Instagram, etc, are coming) in one helpdesk *See the full customer live chat and messages history across different channels in one view *Support for multiple stores

2. Cut Customer Support Time In Half

*Respond instantly with live chat *See customer support details and orders right next to the ticket

3. Automatically reduce 30% customer queries

*Help your customers track orders, request faqs, and more. Resolve more than 30% of issues before reaching agents.

4. Increase Conversions And Revenue

*Live Chat with customers currently on your store *Provide helpful service according to their purchase and communication history

5. Help to build your brand

*Easily customize styling, branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German, French, and others over 40+. Don't see your language here? Contact us and we'll add it.

Feel Free to contact us whenever you need our help

24/7 live chat support

Integrates with

  • ParcelPanel
  • TrackingMore

Pricing

Free

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    4% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

SunJack

Specifically reviewing the FAQ functionality. Was working fine when I installed it and the app has undergone a major overhaul. Might work fine for other functions but FAQ is no longer managed within Shopify.

Developer reply

January 26, 2022

Hi there,

We are deeply sorry that you had a bad experience with our APP. FAQ has been upgraded to Willdesk and all the data of FAQ is moved to the Help Center of Willdesk. Beside the functions we support previously, there are more useful features added in Willdesk. You can also edit your FAQ questions in the Help Center. We will highly appreciate it if you could give us another chance.
Sorry again for the inconvenience we brought you.

Regards,
Ruby

Reliable Health

Quick response time and very friendly easy to understand and knew what she was talking about, would reccomend

Developer reply

January 20, 2022

Hi there,

Thank you for your approval. It's our pleasure to help you. Your support means a lot to us. And we will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day~

Regards
Anne

iDigital Games

I was debating if I should download a FAQ App due to a really poor experience I had in the past with a completely different app BUT THIS IS AWESOME such a great app and so easy to add in FAQ's which for my business is actually essential. THANK YOU SO MUCH

Developer reply

January 20, 2022

Hi there,

Thank you for your approval. We are glad that we can help you. If there is anything else we can help with, just feel free to contact us.
Thanks again for your support. Have a nice day~

Regards
Anne

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