WD‑Live Chat, Helpdesk,Chatbot

WD‑Live Chat, Helpdesk,Chatbot

Free plan available. 7-day free trial.
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

February 22, 2021

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, and Turkmen

Works with

Shopify Flow, Parcel Panel, Loloyal loyalty, Klaviyo,Mailchimp,One, TrackingMore, EcomSend Pop Ups, Gmail, Zoho,Outlook, Godady, Dropshipman,SEO Ant, Messsenger,Microsoft 365

Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

With Order tracking, Faq page, Help center, Emails, Livechat, ChatBot, Messenger, Instagram, WhatsApp, Social media, Ticketing System, Multiple stores, Parcel Panel, TrackingMore API, Dropshipman integrated into one platform, No need to install other tracking apps. Willdesk work with Shopify flow can help you turn your customer service into a profit center, and streamline your Shopify store operations. Also,revert customers through the mobile app. Try Willdeks, revolutionize your service!

With Order tracking, Faq page, Help center, Emails, Livechat, ChatBot, Messenger, Instagram, WhatsApp, Social media, Ticketing System, Multiple stores, Parcel Panel, TrackingMore API, Dropshipman integrated into one platform, No need to install other tracking apps. Willdesk work with Shopify flow can help you turn your customer service into a profit center, and streamline your Shopify store operations. Also,revert customers through the mobile app. Try Willdeks, revolutionize your service! more
  • Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
  • Increase sales with live chat, boost efficiency with a preset Helpcenter.
  • Manage the inbox tickets from multiple social media, Emails in one platform.
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style

Pricing

7-day free trial

Free

Free to install

For a customized plan, please contact us!

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Order track 20 orders
  • Live Chat
  • Email Integration
  • Unlimited FAQ
  • Whatsapp
  • Messenger
  • Instagram

Starter

$16.90/month

or $152.25/year and save 25%

$12 per each additional 100 tickets

  • [Early Bird Offer $8.45]
  • Unlimited agent seats
  • 100 conversations
  • Order track 100 orders
  • Live Chat & Email
  • Help Center
  • Social media

Basic

$29.90/month

or $258.48/year and save 28%

$12 per each additional 100 tickets

  • [Early Bird Offer $14.95]
  • Unlimited agent seats
  • 300 conversations
  • Order track 300 orders
  • Live Chat & Email
  • Help Center
  • Social media

Pro

$89.90/month

or $733.72/year and save 32%

$10 per each additional 100 tickets

  • [Early Bird Offer $44.95]
  • Unlimited agent seats
  • 1000 conversations
  • Order track 1000 orders
  • Live Chat & Email
  • Help Center
  • Social media

Free

Free to install

For a customized plan, please contact us!

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Order track 20 orders
  • Live Chat
  • Email Integration
  • Unlimited FAQ
  • Whatsapp
  • Messenger
  • Instagram

Starter

$16.90/month

or $152.25/year and save 25%

$12 per each additional 100 tickets

  • [Early Bird Offer $8.45]
  • Unlimited agent seats
  • 100 conversations
  • Order track 100 orders
  • Live Chat & Email
  • Help Center
  • Social media

Basic

$29.90/month

or $258.48/year and save 28%

$12 per each additional 100 tickets

  • [Early Bird Offer $14.95]
  • Unlimited agent seats
  • 300 conversations
  • Order track 300 orders
  • Live Chat & Email
  • Help Center
  • Social media

Pro

$89.90/month

or $733.72/year and save 32%

$10 per each additional 100 tickets

  • [Early Bird Offer $44.95]
  • Unlimited agent seats
  • 1000 conversations
  • Order track 1000 orders
  • Live Chat & Email
  • Help Center
  • Social media

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

725 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

March 21, 2024

Great and fast support. Thank you

VitaliZEN
United States
About 1 year using the app
Channelwill replied March 22, 2024

Thank you for the positive feedback! 😊 We're overwhelmed to hear that you are happy with our services and we're delighted to know that you find our customer support fast! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟

February 21, 2024

The support help us to add on option to open the willdesk window via a Click on our own icone or text selection. Great option to connect our CUSTOMER CARE page to willdesk. Just continue like now, excellent-recommended. Cheers. Cricketco.be

thbeau
Belgium
Over 1 year using the app
Channelwill replied February 22, 2024

Thank you so much for your positive feedback! 🌟 We're thrilled to hear that our support team assisted you in seamlessly integrating the option to open the WillDesk window through a click on your own icon or text selection. It's fantastic to know that this feature has enhanced your connection with our CUSTOMER CARE page. 🤝 We're committed to maintaining this level of excellence, and we truly appreciate your recommendation. Cheers to more successful collaborations! 🚀🎉

Best Regards,
Sophie 💞
Willdesk Team

Edited February 7, 2024

I would not recommend this app due to their new customer support team. They are not sticking to their commitments. Their old support members were very supportive. They have recently introduced a new pricing structure and I have been a pro plan member since long ago. However, after their new pricing, they didn't put my account on the new pro plan and asked me to upgrade to the new plan. At least it would help if you firmed on the commitment that you had made before.

Orgacia
India
About 1 year using the app
Channelwill replied February 8, 2024

Hello there,

This is Sophie from Willdesk Support. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We understand your frustration and appreciate your loyalty as a long-time Pro Plan member.

We are actively investigating the situation to ensure a swift resolution. Rest assured, we are committed to addressing the discrepancy in your account and will work to honor the commitment made to you.

Your feedback is invaluable, and we genuinely value your continued support. We apologize for any inconvenience this may have caused and appreciate your patience as we strive to rectify the situation.

If you have any further concerns or details to share, please feel free to reach out directly.

Sincerely,
Sophie

About this app

Launched

February 22, 2021

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, and Turkmen

Works with

Shopify Flow, Parcel Panel, Loloyal loyalty, Klaviyo,Mailchimp,One, TrackingMore, EcomSend Pop Ups, Gmail, Zoho,Outlook, Godady, Dropshipman,SEO Ant, Messsenger,Microsoft 365

Built by Channelwill

About Channelwill

5.0 average rating

5 years building apps for the Shopify App Store

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

Support

Send a message

support@willdesk.email

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