Overall rating Based on 86 reviews
I use sellbrite to list products from Shopify to Amazon. If you want to use Shopify as your data source of truth, make sure to explicitly get "Sellbrite for Shopify" as it's not immediately that when you get it here from the Appstore.
Linking products works really well now after we switched to Sellbrite for Shopify.
However, right now I can only give 3 stars because when a customer makes a purchase on Amazon, the customer data (Name, encrypted email address, order number) and the Information if the customer has paid the item (which is quite irrelevant because ofc he has on Amazon, but it can be confusing and maybe mess with shopify's statistics) are MISSING. Those information don't get transmitted to Shopify. Please fix that as soon as possible and I will give 5 stars :-)
Good customer service by the way, I cannot agree with the reviewer before me.
Worst product or service I have came across in 20 years of eCommerce, absolutely Zero rating to them never answer calls or respond for anything, Stay away from them and look for alternatives end up getting account banned. Shame that godaddy acquired it.
Update : Its a untrue they tried to call me or help to fix, it all happend after i wrote a review, until then they did not even bother.
Unfortunately, this merchant never took advantage of our FREE onboarding sessions that we offer every new customer, even after multiple invites via email. We quickly (same day) responded to his support emails with answers to his questions but have not received a reply back, and tried to reach him by phone but he did not answer and no voicemail is available.
Update: Onboarding invitations were sent (and received) on March 26th and 28th, without any response -- well before review was left. All support emails and calls were replied to same day. We've showed proof of this to merchant.
The Art Gallery Shop NYC
The application has been successful for us. The staff is on top of issues plus courteousness. I am looking forward to new features to this app, and functionality. This is where there are great, the price point exceeds the value. The platform is easy to use. It is very nice and basic. It is similar to other multichannel sites or better while these sites are asking for $200 to 1000 dollars a month for the same service. Now, a month to list a few thousand Sku ( sku's, which means one sku's x each platform you link to " that's the WOW factor" if your listing on Amazon, eBay, shopify: that one sku becomes 3. ).
I nagged and they listened.
This one fix has MASSIVELY increased the value of this app, and i can now recommend it.
I am very happy with the support that was given to help correct this issue.
************Original Review Below***************
Not for stores with any real volume.
They system does NOT IMPORT CUSTOMER DATA from any of the orders it imports. They only import the data into the shipto fields. This means that the customer fields are all blank, and because of how shopify is built you cannot adjust a customer after an order is placed.
This causes any other apps you use that rely on customer information to fail.
It would be an okay system if they had spend the 5 minutes to copy a few variables in their API Push.
You spoke and we listened! Thanks to your feedback, we've improved our integration and now Customer data DOES get imported into your Shopify store with marketplace orders!!
beautiful life for you and all your family for the rest of your life including all your best friends
Super helpful support team. One agent created a video for me and showed me exactly where to go / click, rather than having to e-mail or chat back and forth. Excellent service.
Style & Horses
STAY AWAY! this app has serious issues- it can not do what it is supposed to do, import and sync listings. i decided to give it a 2nd try which was a huge mistake. i hate it even more now than i did the first time i tried it.
it loses photos on imports, and does not publish to channels according to the settings (i.e. 'templates') i carefully set on each listing individually. instead it publishes erroneous shipping & return policies, mixes up photos and inventory, resulting in really pissed off customers.
It is also just 'makes stuff up'- seriously, says certain listings are live in channels that don't exist!
But the worst part is the support team- they are awful- make no attempt to help you. you can email 1 question for days and days and all they do is bounce you around from one team member to another (citing that they are a 'small' team) but nobody wants to understand the problem or provide an answer. they dont address anything relevant in their support docs (its all basic) and most of the links are broken anyway.
this app sucks and the support team is 1000 times worse. i have no idea why anyone likes this software.
As we just discussed by phone, you sent us 2 emails yesterday morning, 5 minutes apart from one another. Each inquiry was fielded by a different agent of our Success Team. Not once did an agent pass you off to anyone else, and all messages were responded to within an hour (our SLA is 24 hours), with the exception of your final message in which you cursed at our team. A few hours later you left this review, all within the span of a single day.
Your issues stemmed 100% from reactivating a 2016 account and turning on the sync functionalities haphazardly. Had either of our agents suspected you just returned to Sellbrite and reactivated the account with its old data (which was not evident in your questions), our answers and suggestions would have been different.
I’m sorry you felt that Sellbrite let you down, but the only thing I can say is that this review really lets us down, as we go above and beyond to make our customers successful and address any issues with swiftness and accuracy, and we did everything right here. I wish you the best of luck in finding a solution that meets your needs.
Mike @ Sellbrite
Great app to integrate with Walmart and Ebay. They also have great support staffs that is ready to answer any question.
Very easy to use and great support! We like being able to maintain all of our products in one source for all the channels we use.
Extremely well developed sales channel platform for small to medium size businesses. Would recommend to all.