Sellbrite , 188 reviews

Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing inventory across multiple sales channels. They praise its user-friendly interface, quick syncing, and efficient inventory management that prevents overselling. The ability to consolidate orders from various platforms into one place is also appreciated. The customer support is noted for its responsiveness and professionalism. Merchants report increased sales and time savings, and find the reporting features valuable for sales performance insights. The ability to import and export products to multi-channel selling platforms is a plus. Merchants find the pricing reasonable for the features provided and appreciate its continuous improvements and new features.

August 25, 2023

Great online support & app seems to function well. It does require a little maintenance as sometimes it seems that features bug out. Really a great system and a huge time saver.

M&M Bird Toys
United States
8 months using the app
Sellbrite replied August 29, 2023

Thank you for taking the time to provide us with this rating and review! -Mike

Edited July 24, 2023

*Final Update* a little kicking a screaming and I got the needed attention. The issue is resolved'
*Update* apparently, I am somehow incorrect in my assessment despite reporting my concern a month ago. Apparently, the ticket was only created 6 days ago. I requested information regarding the ticket but was not provided any information or timeline. I guess customer service kept me informed and was actually trying to fix the issue when it was first reported. My multiple marketplace integrations is actually very important to Sellbright.

I've using this service for quite some time now and it is decent. Makes integrations relatively easy. However, if something goes wrong and the front-line costumer service team doesn't know how to resolve the issue, don't expect much help or information given. Walmart hasn't worked in over a month, and the Sellbrite Customer Service Team is basically ghosting me. Considering taking all my integrations away if I can't get any sort of proper explanation or timeline.

Sock Panda
United States
Almost 3 years using the app
Sellbrite replied July 24, 2023

Thank you for taking the time to share your experience and to post your most recent update. We're happy to hear that the issue has been resolved. -Mike

April 14, 2023

Get this software if you don't mind contacting customer service almost daily. I've given these guys lots of chances. It's a great idea but their execution is HORRIBLE! Today was the last straw. eBay connection is sporadic. So many orders haven't imported and the support agent wasn't able to do anything about it. To make matters worse, there hardly available on the weekend. There's no way for you as the purchaser of this software to do any kind of order imports yourself, or anything of that nature. Half of the time, my updates to my items do not work and you have to go back into shopify and in their words "change something, and change it back" in order to get it to work. If you're looking for automation, this isn't it. It might be ok if you sell 5-10 orders, but at 100 orders a day or so that we do and almost 500 listings, it's just not worth the stress and headache.

United States
Over 1 year using the app
May 19, 2023

I have been on the app just for a week now and have had talked with customer support 4 times and each time has been consistently prompt and fixed my issue quickly. The app is good for cross-listing and I do highly recommend it. One thing I'd like to see added is the ability to cross-list onto FB Marketplace as well

United States
1 day using the app
Sellbrite replied July 24, 2023

Thank you for taking the time to rate and review our app! We appreciate the 5 star rating and your feedback. We'll be happy to share your suggestion with our developers for consideration. -Mike

July 26, 2023

I have had some problems but every time I write someone, I get a response and they work with me to get the correct response.
It really helps with inventory. Yes, I will admit ebay is slow but it is all on ebay not on Sellbrite. Etsy is always spot on which tells me it is ebay. They just can't seem to keep up. I try to stay on top of inventory which helps Sellbrite know what my inventory is.
Great people to work with.

Platinum So n Sews
United States
Almost 2 years using the app
Sellbrite replied July 28, 2023

We're very pleased to see this new 5 star rating! Thank you for taking the time to share your experience with us. -Mike

August 3, 2023

So far the app has worked as designed. I'm using the free plan with the intention of upgrading to a paid version. I took a lot of time and error comparing various different apps and this one by far answered all my concerns.

I contacted online support and they were able to answer and address whatever concerns that I had. They even took the time to educate me on the various functions that would benefit me greatly.

GMBU Apparel
United States
5 months using the app
Sellbrite replied August 4, 2023

Thank you for taking the time to share your experience with our app and our support teams! We're thrilled to see the 5 star rating. -Mike

July 19, 2023

I have been rather patient with this app to give it a chance...but I highly suggest finding another alternative. The 2-hour update time is ridiculous, causing overselling. And most times the inventory still is still never accurate. Listings from eBay to Shopify do not sync properly. Sellbrite was still pushing out or showing inventory on items that I had at 0 or archived in Shopify. I completely deleted all active listings to prevent overselling several times to re-upload, which is the point of having software like this...but it fails. Small business owners will just have to cough up the money for a good integration, but this one IS NOT THE ONE.

Pink Sweetheart
United States
8 months using the app
Sellbrite replied July 24, 2023

We're very sorry to hear that you're unhappy with the app and experiencing an issue with syncing your listings. 2-hour syncs do come standard with the free plan that you’re currently on, but all of our paid plans come with 15-minute sync times. We'll be sure to reach out to you so that we can investigate any issues you’re seeing and work towards getting things working as intended.

Thank you. -Mike

June 19, 2023

I recently had a great experience with Sellbrite customer service. I had errors and needed help to automatically list on Walmart, I was in contact with a representative named Sarah. Sarah was very helpful and understanding. She apologized for the inconvenience, did a Loom video showing me how to setup and connect. I am very satisfied with the fast SMS customer service I received, and based on my experience with Sarah I would definitely recommend to others.

Fames Chocolate
United States
About 1 month using the app
Sellbrite replied July 24, 2023

We're thrilled to read about your positive experience working with Sarah. Thank you for taking the time to provide us with this rating and review. -Mike

November 23, 2022

A great app, when it performs correctly. The last 2 years, this app has been plagued with speed issues; often taking 1-2 minutes to load a single page on their browser. its responsiveness to updating things as sold, shipped, in stock, or changes made to the item has also slowed down. The biggest quirk we have with this though; if selling on eBay, it will not reserve a quantity if an offer is accepted, or an item has sold but they have not paid yet. This leads to a large amount of overselling, and has caused us some major complications. We've pointed this out to sellbrite teams and have been told this is a change they cannot make. The amazon interface is also very poorly done. There are much better alternatives out there, and its obvious they set up to do it as cheap and bear bones as possible just to say they have amazon support. Overall customer support is helpful, when you have a problem they can help with.

United States
Over 2 years using the app
Sellbrite replied November 28, 2022

Hi there, thank you for the review and honest feedback. We'll be passing along your concerns to our Product folks, and someone from our team will be reaching out directly regarding your concerns, some of which have been resolved in the last month!

April 27, 2023

Been using for several years now. Our experience has been excellent all around. Highly recommended. My only complaint is that the report features are substandard.

Racks Offprice
United States
About 4 years using the app
Sellbrite replied May 5, 2023

Thank you for taking the time to share your experience with our app. We appreciate the 5 star rating. We'd love to better understand what you'd like to see added to the reporting to make them more valuable to you. Feel free to update this review and we'll pass along your feedback. -Mike