Could be better. It feels dated and slow, but it does solve my problems but they have responded quickly to my emails.
I’ve been doing e-commerce since the early days and these guys have always had what I needed... Thanks.
Had to switch to using all their apps instead of Shopify apps. Also have to use their website. Good one.
I didn’t like that I had to spend a bunch of time installing it. After that it was good. Thank you...
Thank you for the 5 star rating and review! Please don't hesitate to reach out to our support teams with any questions or concerns.
Enjoying using the app. Works well enough. Customer support is amazing and the app dashboard is very easy to use.
Thank you for this wonderful rating & review! We're thrilled that you're enjoying your time with our program.
This app wants to be a jack of all trades, but really it’s a master of none. However, I liked it's features.
We're glad that you're a fan of our app features. If you have any questions about the features & capabilities of the program, feel free to reach out to our live teams and we'll be happy to assist you. Thank you for the 5 stars!
basin + bend
It's a good product that does what it's supposed to when it's fully operational. They advertise 15 minute synch times on the plan level we are on, but that seems to be hit or miss. This is a critical piece of technology for making sure we don't oversell across all of our channels, but their support/dev team doesn't treat it that way. Their support team seems understaffed and slow to initially respond. They are continually having backend database lag issues which means we see that an order is going to be coming in from a specific channel, but then have to sometimes wait hours for it to actually show up in Shopify to ship it properly. We switched to this app after Shopify killed off their own channel apps, and while it satisfies our need on most days, its a piece of tech that we have lost faith in, and begrudgingly pay for.
Thank you for taking the time to provide us with this review and feedback. We apologize if you're experiencing any issues with the functionality of the program. Our engineering teams are actively working to resolve some recently identified performance issues. We appreciate your patience as we work to resolve those problems. If you need assistance, we do encourage you to reach our to our live teams and we will do our best to get everything working as intended for you. Thank you.
Their CS team has lots of issues. They will just make you wait for hours and hours. Maybe it's time to change service providers.
We're sorry to hear about your negative experience. We can confirm that your case has been escalated, and the appropriate team is working to resolve the issue. You will be notified when there is an update or resolution. Thank you, and we appreciate your feedback.
Adore the Decor
The app is good. We had issues integrating our listings with Etsy, and sent an email to support, and they replied back the same day. We figured out how to do it on our own, and ended up not replying back to Sellbrite's email, and they sent us another email to make sure our issue was resolved. We loved this, it showed that they really cared about addressing our issue, and were persistent to follow up with us. Customer service support is how we determine whether an app is a keeper or not, and they were awesome!
Thank you for the great review! We're so happy that you were able to figure it out on your own, but our support team is always there just in case you need them. Thank you again for the 5-star review!
Classic Football Kit
Great app for syncing inventory across channels with great customer support. One of the best onboarding experiences of any new Shopify app that we've used with intuitive set up and helpful articles. Also some of the best support we've received from any Shopify app which we have found is crucial to finding success with any new app. We would highly recommend.