Sellbrite , 182 reviews

Complex operations require complex software. A match made in heaven. Thank you so much for this app..

Tech support is good - responsive, follows up. The problem is the Etsy integration using an older API that for example, won't associate the correct image with variants or worst yet - won't import the alt text you may have applied in Shopify so, you have to reapply all the alt text again in Etsy. Images updated in Shopify for an existing synced listing won't always update in Etsy unless you reopen the listing in the Sellbrite app and push the update. The app has randomly duplicated listings on Etsy that needed to be manually deleted in Etsy. The eBay integration has its own set of issues - for example, the business policies for shipping are not synced in the app so, they get overwritten in eBay. The title for the listings doesn't always stay in sync as the SB app doesn't apply the title template meaning that the old title doesn't get updated. Lastly, the images won't get updated automatically on eBay unless you push the update out again. Overall, the syncing speed is the slowest with Etsy then eBay, and then, WalMart. There are issues with the WalMart integration but, given WalMart Marketplace's repeated problems, it is hard to pinpoint the real reason demonstrated in the Sellbrite app - is it a WalMart issue or is it a Sellbrite issue? The glaring deficiency in tech support is a lack of screen sharing option so, you have to keep sending screenshots through the chat. In 2022, yup, we are still doing legacy tech support. In fairness, so far, every tech support person I have interacted with has been knowledgeable. It is hard to imagine that this is an app sold by GoDaddy. One would hope that with their resources, they would clean this app up.

Could be better. It feels dated and slow, but it does solve my problems but they have responded quickly to my emails.

I’ve been doing e-commerce since the early days and these guys have always had what I needed... Thanks.

Had to switch to using all their apps instead of Shopify apps. Also have to use their website. Good one.

I didn’t like that I had to spend a bunch of time installing it. After that it was good. Thank you...

Enjoying using the app. Works well enough. Customer support is amazing and the app dashboard is very easy to use.

This app wants to be a jack of all trades, but really it’s a master of none. However, I liked it's features.

It's a good product that does what it's supposed to when it's fully operational. They advertise 15 minute synch times on the plan level we are on, but that seems to be hit or miss. This is a critical piece of technology for making sure we don't oversell across all of our channels, but their support/dev team doesn't treat it that way. Their support team seems understaffed and slow to initially respond. They are continually having backend database lag issues which means we see that an order is going to be coming in from a specific channel, but then have to sometimes wait hours for it to actually show up in Shopify to ship it properly. We switched to this app after Shopify killed off their own channel apps, and while it satisfies our need on most days, its a piece of tech that we have lost faith in, and begrudgingly pay for.

Their CS team has lots of issues. They will just make you wait for hours and hours. Maybe it's time to change service providers.