Reviews (415)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the shipping process with features like automated shipping rules, label creation, and centralized tracking. Its seamless Shopify integration supports international shipping, helping merchants expand globally. New features like order splitting and service point delivery selection are frequently added, enhancing utility. The app is praised for its reliability and user-friendly interface, significantly reducing shipping time and effort. The support team is responsive and effective in issue resolution.
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Beyond useless. Sendcloud launched in the UK with much fanfare. The integration team promises the world but delivered nothing. Clearly a management issue with junior integration team unable to effectively communicate with their tech team.
Mooie integratie die top werkt. Wij zijn er erg blij mee.
I use this app at my Shopify store and the orders transfers seemlessly to Sendcloud. The menu is easy accesible and there are enough shipping options to choose from.
While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped.
When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers.
Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference.
Beware of nice promise!
Hi Benoit,
We are so sorry to hear that you are not satisfied with our services. The daily parcel volumes at this moment are exceeding Black Friday (+ 50%). That's why Both our support department and that of our carriers are seeing an increase in the number of questions (thousands per day) due to the high volumes and delays. It may therefore take longer for us to respond, assume a few days. We therefor ask for your understanding in this extraordinary situation and we apologize for the inconvenience.
We indeed charge every shipping label that is created. This because some carriers do this while others don't and we want to avoid confusion. You can always cancel the label up until 42 days after you created it. It will then be refunded on the next invoice.
I checked your DHL Express shipments and they all seem to be express labels. Could you check with DHL Express why they charged your shipments as Economy select shipment. This might be an error on their side.
--
Kris
This works like a dream. With our well-running comic webshop www.shorboxcomics.nl we have been able to benefit a lot from this. The order and shipping process has now become one and is now super smooth! This saved us 60 to 70 hours per year!
Shopify makes sure you have less work, no more typing addresses with the chance of making mistakes! It makes shipping cheaper too, so what more could you wish for!?
SendCloud has a great software to create a clear overview of all my orders. You can easily keep track of all your packages, if they are still on their way or already delivered. They also allow me to send packages to a pickup point, whereas other software platforms didn't offer this option. I highly recommend!
It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop.
Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation.
After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout.
As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.
Après 1 semaine d'utilisation suite à la migration de ma boutique, impossible de traiter mes commandes, 6 jours après et des échanges avec le support incapable de répondre correctement a ma demande et de résoudre le souci. Mes commandes en souffrance traiter manuellement. Fuiyez cette plaie inutile...
La herramienta te permite acceder a unas tarifas mejores incluso de las que de forma directa tendrían la mayoría de empresas con los transportistas.
Además del precio, el dashboard es muy útil y funcional. Realizamos el picking de forma ágil y eficiente a través del uso de pistola con scanner.
Una especial mención a Óscar, nuestro account manager, que siempre está disponible para resolver dudas y configurar nuevas necesidades.
Muy recomendable!