Sendcloud | Shipping Platform

Terrible Service. I have been waiting for weeks for an update from the customer service team and no one is getting back to me. I have been told I would be able to use my credit card and have not been able to post a successful payment due to the app processing system for payments having errors. I have had my shipping interrupted twice and the month of October and cannot afford to continue to have this issue, we just need help processing our payment on our card as we usually would and this cannot be resolved the whole month of October. Will need to cancel if this persists.

The app works fine. But several packages have been lost or delayed. They promise that the companies they work with deliver within 24 hours, but this never happened. The problem with this service is, that when a package gets lost or delayed, its unclear where to go. DHL or DPD say you are not their client, Sendcloud should handle it. But that doesn't happen. As soon as you work with Sendcloud you are lost. No one is accountable. You choose for Sendcloud to work more effieciently, but you end up with a big annoying hassle. As if you are dealing with a state-owned company in 1980.

I am facing a huge problem with the company. They charged me a ton of labels that were never shipped. That means they charge labels only but for the cost of shipping which sound crazy! If you change one word they consider its a new label and so on and so on... No way to get a refund from them as my labels are more than 6 weeks old. Customer service pretends not to understand the situation and keeps trying to charge me undue fees! STAY AWAY

MI TERCER ENVÍO Y ME HAN PERDIDO UN PAQUETE CON UN VALOR DE UNA PRENDA DE 3.000,00 € DENTRO.
SU RESPUESTA: "ME DICEN DESDE CORREOS QUE HAN PERDIDO EL PAQUETE Y HAN CERRADO LA INVESTIGACIÓN".
MUY MAL SERVICIO. NO TE AYUDAN, NO TE SOLUCIONAN.
UN ROBO, 3.000,00€ A LA BASURA Y NO PUEDO HACER NADA!

La aplicación conecta bien pero el servicio de Sendcloud es horrible. NO saben trabajar con IOSS a pesar de ser una normativa de 2021.
No se hacen responsables de su error y estoy perdiendo clientes y a punto de perder mi cuenta en Amazon por reclamaciones originadas por el fallo de Sendcloud.

Perte de colis par une des société avec qui ils travaillent, aucun compte rendu de la société en question, que ' on vous contacte des qu'on a du nouveau ' et bien sur ils on pas de nouvelles car tout le monde s'en fiche tant que tout est payé.

I’ve spent over 3 hours trying to set up Sendcloud with my own Correos account so I can charge our customers the correct, agreed shipping rates — something that’s essential when Correos rates change and we’re left covering the difference.

I specifically contacted Shopify support to enable Carrier Calculated Shipping (CCS) so that Sendcloud could pull live rates from Correos. After jumping through those hoops, I expected things to be more straightforward inside Sendcloud. Unfortunately, they weren’t.

The app doesn’t show up under “Use carrier or app to calculate rates” in Shopify’s shipping settings — even after going through all the required setup steps. I spoke with a support rep (Iria), but it felt like they weren’t fully familiar with this type of integration or couldn’t explain what was missing.

I’m incredibly frustrated that after all that time this morning, I’m no further along. If it’s not possible to use your own Correos account for live rates at checkout, that needs to be clearly stated upfront. And if it is possible, the support team should be better trained to help merchants achieve it.

Right now, it just feels like a huge waste of time.

Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!!
I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price.

I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable.

Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine.

Therefore 1 star review.

Beyond useless. Sendcloud launched in the UK with much fanfare. The integration team promises the world but delivered nothing. Clearly a management issue with junior integration team unable to effectively communicate with their tech team.

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped.
When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers.
Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference.
Beware of nice promise!