Sendvio: Email Marketing & SMS , 478 reviews

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
    435
  • 6% of ratings are 4 stars
    31
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 2% of ratings are 1 stars
    9
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and professional templates. Its advanced features, including a notable cart abandonment tool, are available to all merchants. The app's emails reportedly bypass spam filters, and its SMS marketing is well-regarded. Customer support is responsive and efficient, with staff members like Nallely and Sarahy often mentioned. The app is seen as affordable and effective, with some merchants noting a sales increase after use. It's considered a more user-friendly and powerful alternative to similar apps.

March 13, 2019

I spent hours trying to get all of the functionality of the app to work. The exit popups, yes that worked. The emails?......nope. Even though the app indicated it was sending them out, the test cases that I sent to myself never arrived.

The video tutorials aren't particularly helpful. What this app really needs is much much better documentation, perhaps in a detailed pdf format.

Add to that canned responses to some of the questions I asked and that lead me to remove the app and go try something else. Good luck if you can get it to work.

Schatten Pickups
Canada
2 days using the app
Sendvio replied March 13, 2019

As explained in previous messages, we need the customer's email address to send email automation. We cannot send emails if the customer does not provide an email during the checkout process. Shopify provides detailed documentation about this process :)

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