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Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.
Hello,
Thank you for your review, and we apologize for any inconvenience you experienced. Our team attempted to reach out to you, but it seems the email address we have on file is not working.
Please get in touch with our support team at support@seon.io. We’re eager to assist you. It might be a browser-related issue, but we can arrange a call to investigate further. Rest assured, we will resolve the matter.
We look forward to hearing from you.
Best regards,
The SEON Team 👊
This is probably the most in-depth fraud protection on Shopify. There is a bit of setup and learning but has been effective in flagging repeat fraudulent customers and past scammers trying to make new accounts.
Thank you, we appreciate your honest feedback! 👍
The high flexibility and customization we offer require a small learning curve when you take advantage of these extra options, but we're always here and happy to help with all that.
Let's fight fraud together! 👊
Very helpful the support today verifying few topics related to the app. After being clear we have moved forward with the free plan service for now. As new here, we believe all will be great and peaceful for our Business having SEON. Fraud Fighters. Thank you,
Martin
BS1
Hey Martin, thank you for the awesome review, we highly appreciate your feedback! We're always happy to assist and provide the best support possible.
Our goal is to help merchants fight fraud and we believe great support is a must for the best experience.
We're happy to help on this journey and protect you! 👊
Every store needs Seon, it's very useful to differentiate real and fraud orders before you get a chargeback.
Thank you for the review! 😍
We are glad to see that all the additional data we provide regarding the order, customer, and transaction helps you fulfill only genuine orders.
Our goal is to help you fulfill as many orders as possible, maximizing revenue, but only genuine ones so losses are prevented.
Let's fight fraud together! 👊
SEON. Fraud Prevention has helped us screen orders for fraud more quickly and effectively than other apps that we've used. I highly recommend trying this app.
Thank you for the feedback, we appreciate it!
Let's fight fraud together! 👊
Great support. Walking through the app with a member of the support team helped us understand the meaning of the fraud level associated with each order. The app is customizable in that you can set your own comfort level to flag fraud. You can also choose to have SEON automatically decline orders that are flagged as fraudulent. We chose not to do this since we prefer to review the orders ourselves. This is not fraud insurance. It helps you identify fraudulent orders on top of what Shopify's platform offers.
Thank you for the great feedback, it's highly appreciated! We are happy to help and support you anytime, making sure your business stays protected.
Just the best app support on all Shopify Market. Walter was with me for any support I required and also consult me due to security system
Thanks for the great feedback! You're right, we aim to provide the best support experience. I'm always happy to help. 👊
Cheers,
Walter
Good system and great support. The system has not been running for a month and while we are still learning it, it has been a successful implementation. Would recommend.
Thank you for the review! 😍
Let us know if we can help in the learning phase. We will make sure you become a power user.
We'll fight fraud together! 👊
Its reassuring knowing SEON is keepibg an eye out for us. We find it super easy to install and use.
Thank you for the feedback, we appreciate it!
We are happy to add another layer of security to your store. 👊
Extremely good app for anyone needing in depth analysis of incoming orders and their risk factors. Walter took the time out to explain everything in great detail both over email and a video chat. If you need order information beyond that which Shopify provide natively, this seems to be the most comprehensive available.
Thank you for the review, we appreciate your kind feedback. 😍
Our team is always eager to help so we'll fight fraud together. 👊