Reviews (59)

Overall rating
3.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
May 30, 2024

Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.

Hazy Bowls
United States
Almost 2 years using the app
SEON Technologies Ltd. replied June 3, 2024

Hello,

Thank you for your review, and we apologize for any inconvenience you experienced. Our team attempted to reach out to you, but it seems the email address we have on ...

May 17, 2022

This is probably the most in-depth fraud protection on Shopify. There is a bit of setup and learning but has been effective in flagging repeat fraudulent customers and past scammers trying to make new accounts.

Jed North
Canada
Over 2 years using the app
SEON Technologies Ltd. replied May 18, 2022

Thank you, we appreciate your honest feedback! 👍

The high flexibility and customization we offer require a small learning curve when you take advantage of these extra options ...

February 8, 2022

Very helpful the support today verifying few topics related to the app. After being clear we have moved forward with the free plan service for now. As new here, we believe all will be great and peaceful for our Business having SEON. Fraud Fighters. Thank you,
Martin
BS1

Besafe1st™
United States
Over 2 years using the app
SEON Technologies Ltd. replied February 9, 2022

Hey Martin, thank you for the awesome review, we highly appreciate your feedback! We're always happy to assist and provide the best support possible.

Our goal is to help ...

October 13, 2022

Every store needs Seon, it's very useful to differentiate real and fraud orders before you get a chargeback.

Cololight Australia
Australia
About 2 years using the app
SEON Technologies Ltd. replied October 13, 2022

Thank you for the review! 😍

We are glad to see that all the additional data we provide regarding the order, customer, and transaction helps you fulfill only genuine orders.
...

April 22, 2022

SEON. Fraud Prevention has helped us screen orders for fraud more quickly and effectively than other apps that we've used. I highly recommend trying this app.

VIVO - desk solutions, screen mounting, and more
United States
Almost 2 years using the app
SEON Technologies Ltd. replied April 22, 2022

Thank you for the feedback, we appreciate it!

Let's fight fraud together! 👊

January 10, 2022

Great support. Walking through the app with a member of the support team helped us understand the meaning of the fraud level associated with each order. The app is customizable in that you can set your own comfort level to flag fraud. You can also choose to have SEON automatically decline orders that are flagged as fraudulent. We chose not to do this since we prefer to review the orders ourselves ...

Light As Air Boats
United States
Almost 2 years using the app
SEON Technologies Ltd. replied January 10, 2022

Thank you for the great feedback, it's highly appreciated! We are happy to help and support you anytime, making sure your business stays protected.

February 16, 2022

Just the best app support on all Shopify Market. Walter was with me for any support I required and also consult me due to security system

95gameshop
Hong Kong SAR
Almost 2 years using the app
SEON Technologies Ltd. replied February 16, 2022

Thanks for the great feedback! You're right, we aim to provide the best support experience. I'm always happy to help. 👊

Cheers,
Walter

November 18, 2022

Good system and great support. The system has not been running for a month and while we are still learning it, it has been a successful implementation. Would recommend.

Stewart Golf
United Kingdom
Over 1 year using the app
SEON Technologies Ltd. replied November 18, 2022

Thank you for the review! 😍

Let us know if we can help in the learning phase. We will make sure you become a power user.

We'll fight fraud together! 👊

October 5, 2022

Extremely good app for anyone needing in depth analysis of incoming orders and their risk factors. Walter took the time out to explain everything in great detail both over email and a video chat. If you need order information beyond that which Shopify provide natively, this seems to be the most comprehensive available.

Great Lakes Coin
United States
Over 1 year using the app
SEON Technologies Ltd. replied October 5, 2022

Thank you for the review, we appreciate your kind feedback. 😍

Our team is always eager to help so we'll fight fraud together. 👊

October 7, 2022

We run a store where we have online orders and subscriptions managed by Recharge as well as offline orders and subscriptions that are imported into Shopify via a custom Recharge API integration. As a result, we have to utilize a non-shopify payment processor (Authorize.net). That put us at a much higher risk of fraud and we were seeing waves of fraud until we installed the SEON app. After a short ...

AloeCure
United States
Over 1 year using the app
SEON Technologies Ltd. replied October 7, 2022

Thank you for the detailed feedback. So great to see you highlighting the robust flexibility SEON has, it's been a big priority of ours. 😍

Whenever you need help, our awesome ...