Reviews (59)

Overall rating
3.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
May 30, 2024

Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.

Hazy Bowls
United States
Almost 2 years using the app
SEON Technologies Ltd. replied June 3, 2024

Hello,

Thank you for your review, and we apologize for any inconvenience you experienced. Our team attempted to reach out to you, but it seems the email address we have on file is not working.

Please get in touch with our support team at support@seon.io. We’re eager to assist you. It might be a browser-related issue, but we can arrange a call to investigate further. Rest assured, we will resolve the matter.

We look forward to hearing from you.

Best regards,
The SEON Team 👊

November 21, 2023

This app was only OK.

it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it.

It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right

now they raised the price to $600month??

doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month

PrintChecks Pro
United States
Over 1 year using the app
SEON Technologies Ltd. replied November 27, 2023

Thank you for the review!

We offer an enterprise-grade tool with unlimited flexibility and customization to enable merchants to tailor the setup to best fit their needs and every unique risk pattern. In some cases, stores don't need the level of service and possibilities SEON offers. Automation is key, we help huge fraud teams cut back on their manual review time, by enabling them to create an unlimited number of custom rules for any pattern, behavior detection, and automation they prefer.

If you need help with the customization we advise you to reach out to our support team and they'll be happy to assist you.

SEON Team 👊

January 6, 2024

Would not recommend. Fraudulent transactions still slip by this app. And they don't insure orders or provide any guarantees, so our business is still on the hook for fraudulent orders and chargebacks. As a result, we were still needing to manually review every transaction, defeating the whole point of needing the app. The app was costing us each month and we were still doing the work the app was meant to do for us.

bootsandbrothers
United States
About 3 hours using the app
May 17, 2022

This is probably the most in-depth fraud protection on Shopify. There is a bit of setup and learning but has been effective in flagging repeat fraudulent customers and past scammers trying to make new accounts.

Jed North
Canada
Over 2 years using the app
SEON Technologies Ltd. replied May 18, 2022

Thank you, we appreciate your honest feedback! 👍

The high flexibility and customization we offer require a small learning curve when you take advantage of these extra options, but we're always here and happy to help with all that.

Let's fight fraud together! 👊

February 8, 2022

Very helpful the support today verifying few topics related to the app. After being clear we have moved forward with the free plan service for now. As new here, we believe all will be great and peaceful for our Business having SEON. Fraud Fighters. Thank you,
Martin
BS1

Besafe1st™
United States
Over 2 years using the app
SEON Technologies Ltd. replied February 9, 2022

Hey Martin, thank you for the awesome review, we highly appreciate your feedback! We're always happy to assist and provide the best support possible.

Our goal is to help merchants fight fraud and we believe great support is a must for the best experience.

We're happy to help on this journey and protect you! 👊

October 13, 2022

Every store needs Seon, it's very useful to differentiate real and fraud orders before you get a chargeback.

Cololight Australia
Australia
About 2 years using the app
SEON Technologies Ltd. replied October 13, 2022

Thank you for the review! 😍

We are glad to see that all the additional data we provide regarding the order, customer, and transaction helps you fulfill only genuine orders.
Our goal is to help you fulfill as many orders as possible, maximizing revenue, but only genuine ones so losses are prevented.

Let's fight fraud together! 👊

April 22, 2022

SEON. Fraud Prevention has helped us screen orders for fraud more quickly and effectively than other apps that we've used. I highly recommend trying this app.

VIVO - desk solutions, screen mounting, and more
United States
Almost 2 years using the app
SEON Technologies Ltd. replied April 22, 2022

Thank you for the feedback, we appreciate it!

Let's fight fraud together! 👊

January 10, 2022

Great support. Walking through the app with a member of the support team helped us understand the meaning of the fraud level associated with each order. The app is customizable in that you can set your own comfort level to flag fraud. You can also choose to have SEON automatically decline orders that are flagged as fraudulent. We chose not to do this since we prefer to review the orders ourselves. This is not fraud insurance. It helps you identify fraudulent orders on top of what Shopify's platform offers.

Light As Air Boats
United States
Almost 2 years using the app
SEON Technologies Ltd. replied January 10, 2022

Thank you for the great feedback, it's highly appreciated! We are happy to help and support you anytime, making sure your business stays protected.

February 16, 2022

Just the best app support on all Shopify Market. Walter was with me for any support I required and also consult me due to security system

95gameshop
Hong Kong SAR
Almost 2 years using the app
SEON Technologies Ltd. replied February 16, 2022

Thanks for the great feedback! You're right, we aim to provide the best support experience. I'm always happy to help. 👊

Cheers,
Walter

November 18, 2022

Good system and great support. The system has not been running for a month and while we are still learning it, it has been a successful implementation. Would recommend.

Stewart Golf
United Kingdom
Over 1 year using the app
SEON Technologies Ltd. replied November 18, 2022

Thank you for the review! 😍

Let us know if we can help in the learning phase. We will make sure you become a power user.

We'll fight fraud together! 👊