Sesami: Appointment Booking , 404 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this appointment scheduling app user-friendly and efficient, praising its seamless integration with calendars and Shopify POS. It's appreciated for managing multiple locations and services, automatic invoice sending, and its cost-effectiveness. The app is recommended for businesses with complex scheduling needs due to its extensive features. Merchants value its intuitive nature and the feature allowing customers to pick their appointment date and time online. The customer support is consistently praised for their professionalism and readiness to provide custom solutions.
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Sesami allows us to have the booking dashboard within the website, without redirecting the user to another URL. There might be prettier interfaces for the users, but this is a very, very important feature.
Great, great customer service!
I have had lots of problems with this calendar. not user friendly. last 2 days customers have not been able to book sessions on the website the calendar pops up but the dates and tims wont load currently looking for other options for booking software compliant with shopify
Hello there 512 Rage Room Team, Sadly, we have not heard back from you in regards to our communication about this review. We stand behind our app and our customer service and feel this 1 star review is very unfair.
As points of references:
* Sesami is working on your store and we see that you are receiving multiple bookings regularly on the app.
* Our Sesami support team responded to you within minutes of receiving your request and we were able to investigate immediately as soon as we were aware of the situation. When checking your data logs, your clients were able to continually book appointments on Sesami during those days.
* After investigating and testing, we determined the root cause of the situation you have written in this review was that your client was using an outdated Internet Explorer browser version. Sadly, Sesami (like most web apps today), does not support Internet Explorer. :( We have updated our help site to reflect this information. By simply switching to another browser such as Chrome, Firefox, Safari, or Microsoft Edge, Sesami does indeed work as intended.
We have reached out to you to try to get a fairer assessment of our app based on your usage and the situation you have written about. Hopefully we can find some middle ground here.
All the best, Sesami Team
The nice app really like it Thank you a lot! Thank you a lot! Thank you a lot! Thank you a lot! Thank you a lot!
Great support in getting this to work within my Shopify theme. My problem was handled so quickly, such a great service.
Glad to be of service!
The customer service has been excellent. Mariana in the live chat is extremely quick and very helpful. Thank you
The CX Manager Leonardo was very helpful and informative. Unfortunately, this app does not fit my business. It does not allow me to set a blocked time for my classes. For example, the classes run every second Saturday for three weeks. This app will only allow those interested in attending a class to sign up and pay each week and not sign up and pay once for the series of classes. So, the stars go to the professionalism of the CX Manager who went above and beyond trying to assist.
Glitchy. It's fairly straightforward to set up and use and, when it's working well, it's great! But I often have customers receiving an error notice when they try to select a time... they log back in in front of me and suddenly it's working again. I have the same experience when testing it. Sometimes it works, other times I receive an error message. Very frustrating!
Using this app to book in store Video Consultations with clients during COVID. So it has been quite helpful. Had it for 2 weeks so far.
The best app you need for service based products! This is the complete package with scheduling and everything you need.
this app is messy. it double booked my clients, it also creates issues with booking for my clients. It does not prompt to enter contact info and it does not sync with my google account automatically like most other booking apps. This is too much work.
Hello there Conjure Queen, we appreciate your review and empathize with the situation in regards to double booking for your clients. We really do. We want to make Sesami the best in our category and are committed to providing the best customer service. In response to your comments:
When you indicated to us this had happened (double booking), we offered assistance to fix the problem within a very short time frame from your initial support message but instead of replying, you left a 1 star review. With a little bit of communication and understanding, this issue could have been resolved fairly quickly.
You are right that we currently do not have google calendar synchronization but it is in our plans and will update here when it is completed. Like all apps in the Shopify store, sometimes one just doesn't fit a specific business workflow a merchant might have, but it does not mean that our app is messy or it's too much work.
We wish you all the best in the future and hope you reconsider your rating as we feel it is a bit unfair assessment from a free trial.