Reviews (325)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its seamless Shopify integration, automating order fulfillment and inventory management, which boosts operational efficiency. They appreciate its user-friendly interface and exceptional customer support, noting quick and effective problem resolution. The app is valued for its reasonable cost and ability to ensure timely deliveries, enhancing service levels. Additionally, its support for multiple platforms, including TikTok, is seen as a beneficial feature.
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The functionality is great but the support from the developers is even better. Highly recommended if you fulfill through Amazon warehouses.
Hello
Thank you for your fantastic testimonial! We're thrilled to have been able to assist you in using our app's advanced features. Our team is dedicated to helping users like you make the most of our application. If you ever need further guidance or have more questions, don't hesitate to reach out.
We're here to support you every step of the way!
I just downloaded like 5 different apps and they all failed. This made it so easy and simple. wow thank you for easing my life. I never write reviews but im doing it just because i know they deserve it.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
great app, support was also very good.
Hello
It's wonderful to hear that you had a positive experience with the app and received great support. Having a reliable app and responsive customer support can make a significant difference in your overall user experience and can contribute to the success of your endeavors.
If you have any more feedback or if there's anything else you'd like to know or share about your experience with the app or any other topic, feel free to ask us at help@webbeeglobal.com
Excellent App & Excellent Online Customer Service. Thanks to Ajeet for spending a lot of time guiding me around the software.
Hello
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customer's feedback and would diligently work to make their store experience more fruitful!
I have used this app for more than two months and it works great if you want to auto synchronize and ship products from Amazon. The customer service is very responsive, specialized and patient to answer all my questions.
Hello
Thank you for recognizing our customer support team! We believe that great customer service is a crucial aspect of any successful app, and we're glad to hear that we were able to promptly address your concerns. Our support team is always here to help, so don't hesitate to contact us anytime you need
assistance. We appreciate your trust in us and will continue to provide top-notch support.
Amazing service - Really helpful. Surpassed expectations. Liked the real-time sync. 5 Stars!!!
Hello
It's fantastic to hear that you had an amazing experience with this service, and it even surpassed your expectations. Real-time sync can indeed be a valuable feature, especially when it comes to business operations.
Thank you for the 5-star rating and for sharing your positive feedback. If you ever have more insights or feedback in the future, please feel free to share. Your input can be valuable for others considering similar services.
Amazing App, Amazing customer service, fast response, very smart customer service and very professional, would recommend to anyone starting a business!
Hello
It's fantastic to hear that you've had such a positive experience with both the app and its customer service team. Fast, smart, and professional customer service can be a game-changer, especially for those starting a business.
Thank you for sharing your recommendation. It's likely to be helpful for others who are in the process of launching their own ventures. If you ever have more insights or feedback to share, please feel free to do so. Wishing you continued success with your business endeavors!
Great customer support, and amazing simple app. 5 stars!
Hello
It's fantastic to hear that you've had a great experience with both the customer support and the app itself! Simple and effective apps, coupled with excellent customer support, can make a significant difference in your business operations. Your 5-star review is a testament to their quality and service. If you ever need further assistance or have more feedback in the future, feel free to reach out.
There are a few language issues in the app, things that I have to think twice about but the support documentation is really good (now) and the chat support is very quick and helpful. Manish has helped me a couple of times via chat and it's been very good. We've tried two other apps/service providers and this one is by FAR the best and most robust app for syncing MCF and Shopify. A few of my observations
-You can turn off "auto-fulfillment" and manually send each order to Amazon MCF after reviewing the order if you'd like. This is very good. The button to send it to Amazon says "re-submit" which is one of the language oddities, but once you get over that, it works flawlessly.
-Your Shopify order numbers are passed to Amazon. This seems obvious, but ShipStation DOESN'T do this which is infuriating. WebBee does this and it's absolutely wonderful. -One click to view the same order in Seller Central, or on Shopify. This makes customer assistance SO fast.
-Shopify Tags on the order as it processes through Amazon fulfillment are hugely helpful. It allows you to see right inside the Shopify order page where each order is in Amazon (Processing, Planning, Shipping, etc.).
-MAPPING SKUs between Shopify and Amazon. I cannot overemphasize how important this is, and WebBee allows this. The other Shopify app DOESN'T! With the competition, if your SKUs don't match between Shopify and Amazon, you must change them in Shopify. That's absolutely ridiculous and oftentimes impossible to do because of other logistical issues. WebBee understands this and ALLOWS MAPPING OF SKUs. This alone is one of the reasons we came back to them.
-We tried them about 6 months ago and we had issues with customers not being shown live shipping rates reliably. Sometimes they were simply not shown any rates. Support documentation wasn't great at that time either. I'm not sure if those live issues are 100% solved, and it may be an Amazon issue, but we just created a "Default" Free shipping rate in Shopify that shows alongside the live rates. This works because everything ships free on our site. So now we can be 100% certain that every single customer is at least shown the "Default" free shipping rate.
-Mapping Shopify shipping rates to Amazon rates is also possible with this app. So our "Default" rate just maps to Amazon Standard. I'm rambling on here, but at the end of the day we're quite happy with WebBee and they are obviously improving as they go. We tried them 6 months ago, switched to using ShipStation's Amazon integration, and have now come back to WebBee. Chat support and support documentation are MUCH better this time around. Good job Manish and WebBee!
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
This app changed everything, for the better. We have multiple units for a better price and send from FBA. Virtual bundling was a life-saver with this app.
Hi ,
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.