The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
If you're on Shopify, ShipHero is who you should be outsourcing to.
Software is great. Sending products in easy. Billing is clear. Orders ship promptly.
I reached out to ShipHero prior to installing to ask a few questions. Never got any responses. I then tried to install the app and speak with them. Never got any responses. I uninstalled the app and now trying to delete my account after a week of uninstalling, seems impossible. This is the worst app and customer service.
You are right, we should have messaged you sooner! We sincerely apologize. We’ve received a record number of inquiries and have been training new team members to keep up, yet you were the one that got away :|
Our team has reached out to you directly.
Ship Hero interface is easy to use and their customer support has been super helpful with all the onboarding process and any questions I had. Recommended!
So far we are very happy with ShipHero . they have Amazing support and have helped me alot with anything i had concern about . the most important thing is that they keep their promises ! . Thank you !
Dream come true!! If you're a small business that doesn't want to fulfill your own orders, this is the perfect company for you. Very easy to set up. Customer support is amazing and very responsive. I researched several fulfillment companies and Shiphero was the best in terms of service and pricing by far for small businesses and start ups.
ShipHero has been great. Very easy initial set up and great communication throughout the entire process. Excellent pricing model.
The folks at ShipHero continue to delight me. My business has steadily increased and they have met every demand with this change. They are fast, efficient, and handle large orders like champs! Bel, Bela and Clara are so fast to respond to customer service issues which makes my job seamless. Love that!
ShipHero has been such a huge part of our startup. Their customer service is spot on and they are always super quick to resolve issues or answer questions. It's been a steep learning curve for us and they have held our hand each step of the way. I highly recommend them.
Great app and even better customer team. I don't know if they want their names mentioned, so I won't, but we wouldn't be where we are without the shiphero team. Thanks!
All-Around Top Notch Company!
Their customer service is not only quick, but it's also very personable. When I have questions or issues, they're answered typically within minutes and it's with the same few people that know and understand my business.
Their pricing for shipping and storage is not only REASONABLE, it's also very EASY to understand.
I am hardly in one place so having a company that's capable of handling my fulfillment is a real lifesaver!
10/10... would HIGHLY recommend!
Great, immediate support (even on weekends when they state on the site that they're away) and the interface works well. Am 100% satisfied with ShipHero.