Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient and user-friendly interface, providing valuable metrics such as stockout days and low inventory levels. The customer service is highly commended for its responsiveness and professionalism. The app handles large order volumes swiftly and offers transparent, competitive pricing without minimum monthly order quotas. Merchants also value the custom services, real-time warehouse updates, and discounted shipping rates. The onboarding process is simple with dedicated support. Continuous improvements to the software and operations are also noted. However, some merchants reported issues with inventory updates and shipping delays.

Edited November 14, 2018

Awesome service for your fulfillment needs! Never experienced such a great customer service experience. What I like most is the customer service which is extremely professional. Also, I liked the software which is extremely user-friendly. Highly recommended!

Le Mirch Kitchen
United States
9 months using the app
March 25, 2019

Great for all startups! The setup process is super easy, and allowed my subscription business to delegate fulfillment even though we were small.

Paw Pouch
United States
7 months using the app
June 12, 2021

Love Shipmonk! Fulfilling orders is seamless; my customers are super satisfied, and the interface is a breeze. I can see my entire shipping ecosystem at once. :)

NoNetz
United States
6 months using the app
July 5, 2021

Love the customer service and the amount of support I received during my onboarding process! I'm anxiety-prone especially when it comes to getting started with something new and ShipMonk has been a great help...plus good vibes all around! The software is easy to use as well and has everything I need.

Fables Den Shop
Canada
6 months using the app
October 26, 2020

Shipmonk is a true fulfillment partner. We have the assurance that the most important part of our business (deliveries) is going smoothly. It's plug and play once you're in their system! We focus on sales, and our partner Shipmonk takes care of the rest!

Sea Moss by Nutra Remedies
United States
6 months using the app
January 23, 2019

Excellent service!

The onboarding process was entirely done by them within 24 hours and everything was easily set up.

Integrates very well with shopify and automatically manages and fulfills orders and inventory.

Good shipping rates and fast delivery times.

Impeccable customer service, responds and resolves issues as fast as they can.

Overall great experience!

Athdi
Australia
6 months using the app
January 23, 2018

Worked with 2 other fulfillment centres before switching over to ShipMonk. Couldn't be any happier, they're AWESOME. The level of service FAR exceeds any other fulfillment company I've worked with...and at a significantly lower price.

Tigfit Bands
Canada
5 months using the app
January 23, 2018

I have used Shipmonk's services for about a year and they are very helpful in growing my business. They are always there to help and deliver high quality service. I'm happy to have found them! -David from Today Is Art Day

Today Is Art Day
Canada
3 minutes using the app