ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

Free to install. Additional charges may apply.
Rating (3.4)
Reviews
Developer
ShipMonk

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

December 15, 2017

Languages

English

Integrates with

Amazon, Skubana, Cin7, Returnly, Loop Returns, Gorgais

Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.

ShipMonk’s powerful 3PL platform is perfect for eCommerce, DTC, and subscription box companies of all sizes, looking to master their fulfillment challenges. Easily connect your store with our 75+ integrations. Our in-house fulfillment centers are supported by the most advanced order, inventory, shipping and warehouse management software in the industry. Paired with our transparent billing and leading customer support, we guarantee that with ShipMonk, your business will stress less and grow more!

  • Designed to help brands take a proactive approach to shipping and fulfillment.
  • Take advantage of ShipMonk's heavily discounted carrier shipping rates.
  • Dedicated Happiness Engineers make sure your account gets the support it needs.

Pricing

External charges may be billed by ShipMonk separately from your Shopify invoice. Learn more

Free to install

Pick & pack fees, shipping, and storage costs.

Free to install

Pick & pack fees, shipping, and storage costs.

81 reviews
Overall rating
3.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 23% of ratings are 1 stars
Edited November 10, 2022

Update (10 Nov 2022): Amanda has helped me with this issue, but I'm sorry I'm not going to remove this review until the ASN-932731 issue is solved. There is a total of 33 cartons but not even 5 cartons are received. UPS says the packages were already received since October 4!! Worst experience ever!!! Stay away, either you are a small or big business!! I've lost over $35,000 WORTH OF INVENTORY and it has already been 2 WEEKS! There have been tens of emails back and forth with the customer team, and all they've been replying is "asking me to confirm if it is true!" Unbelievable! I have all clear evidences that my inventory has been delivered successfully, with the name of the person signed, the correct ASN number, the correct SKU (with pictures), and the shipping label. To Kimberly, Darius, Mahogany, and Wen (the person who signed and received the shipments- 34 HUGE CARTONS): Please get this resolved within this week. I'll not remove your names until I get an "actual help", not "asking me to confirm the correct information over 10 times already".

Luxx Store
United States
Time spent using app: 9 months
ShipMonk replied October 6, 2022

Hello,
We sincerely apologize that you have had a negative experience with our 3PL, and that there are some issues with confirming your inventory. We've updated our Client Success team with your feedback. One of our team members will be reaching out shortly to discuss matters with you directly. Thank you for your patience. We will get this resolved as soon as possible.

August 22, 2022

Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.

DRWIMA.SHOP
United States
Time spent using app: About 2 months
ShipMonk replied August 23, 2022

Dear DrWima.Shop,

We sincerely apologize that you have had a negative experience with our 3PL. Our team, fulfillment centers, and software have been designed to put clients and the success of their businesses first. If your time with us has been anything less than rewarding, that is something we definitely want to dive into and resolve. One of our Client Success team members is reviewing and will contact you as soon as possible to discuss any issues you may be experiencing. Thank you for calling our attention to your account.

Edited September 20, 2022

UPDATE: Their team reached out to me and have been helpful in fixing the past mistakes and have promised to make sure everything is smooth sailing from here. I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made up expenses and then not be able to provide sufficient justification for them. It seems that they have just grown way too quickly without proper infrastructure. I would not recommend working with them. They are many other reliable fulfillment centerers in the US where you have real customer support and boots on the ground.

Foot Cardigan
United States
Time spent using app: 11 months
ShipMonk replied August 19, 2022

Good Morning Foot Cardigan -
We would love to speak more regarding the complicated issues you've encountered with us. We're sorry this experience has been less than perfect and will work to resolve them for you moving forward. We've updated our Client Success team on your feedback. One of our team members will be reaching out shortly to discuss with you. Thank you again for being a valued ShipMonk merchant. We hope to hear from you soon.

About this app

Launched

December 15, 2017

Languages

English

Integrates with

Amazon, Skubana, Cin7, Returnly, Loop Returns, Gorgais

Built by ShipMonk

About ShipMonk

1 app

3.4 average rating

5 years building apps for the Shopify App Store

Support

Send a message

(855) 222-4601

developers@shipmonk.com

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