Reviews (1,067)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced shipping logistics and cost reduction capabilities. It features smart packing algorithms and handles complex rules based on postal codes, customer tags, and more, significantly reducing manual effort. The interface is user-friendly, and the support team is praised for their responsive and expert assistance via live chat, email, and Zoom. It's recommended for efficiently managing diverse shipping conditions and calculating accurate rates.

December 17, 2025

Super happy with this app and the customer support. Nithish helped me resolve a shipping rate issue in just a few minutes. He was very professional and polite. Highly recommended!

MoonArt
New Zealand
Over 1 year using the app
December 19, 2025

Deepan was a fantastic help - he immediately jumped on a Zoom call and helped with a small configuration to get our shipping rules working perfectly! ShipX is very easy to use and configure and meets our shipping calculation needs. I highly recommend ShipX and Deepan!

eSpecial Needs
United States
10 months using the app
December 15, 2025

Deepan was an amazing help! He assisted us with setting up and optimizing our shipping system in Shopify and knew all the right tweaks to make everything work smoothly. Thanks to his expertise, our shipping is now fully up and running without any issues. Knowledgeable, efficient, and a pleasure to work with.

Peter Solberg
Denmark
10 months using the app
October 28, 2025

Deepan was attentive, and provided us with a great solution for our local pickup. We have a complex shipping system and we were able to work around some challenges over one call!

Remington Medical
Canada
Over 1 year using the app
Edited November 10, 2025

I really glad full have a person like Deepan, Who was answering all my stupid questions and listened everything clearly and helped me a lot to setup everything to setup my requirements. ShipX is really helpful for all the shipping conditions.
And Later on I got one more interaction Durkesh for updating the prices and other conditions, I'm really feeling happy with their support and guidance.

Daily Taaza Food Products
India
12 days using the app
November 24, 2025

Great tech support. This app helps you solving common problems with different postcode rates. It's a difficult area to do it on your own, but with the invaluable help of Nithish Kumar I'm getting close to a solution. Thank you Nithish!

Portugal Best Wines
United Kingdom
5 days using the app
November 26, 2025

Siva was a great at helping me setup FedEx rates to show at checkout. He initiated a Zoom call and walked me through the entire setup. Thanks again, Siva

Oeuf
United States
Over 1 year using the app
Edited November 25, 2025

Deepan was very helpful in setting up our shipping methods for our new e-Commerce site on Shopify, and ShipX took care of all of our shipping logic with ease. One of the best support team

Car Wash Superstore
United States
3 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

December 2, 2025

Deepan provided great customer support highly recommend.

Affordable Exhibit Displays
United States
12 months using the app
November 24, 2025

Great support from Vignesh. had to set up a scenario, this gentleman helped promptly and with patience.

Grocery Wala
United Kingdom
About 1 year using the app