Reviews (1,195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for streamlining shipping, reducing manual work, and supporting business growth. It handles complex needs with zipcode-based rules and smart packing algorithms. The app integrates with multiple couriers for local and international shipping, offering efficient order processing and accurate tracking. Setup is straightforward, even for non-tech-savvy users. Customer support is praised for being responsive and knowledgeable, assisting with shipping configurations.
Refine
-
By rating
This app is a great solution for a more complex product ranges with varying weights, dimensions and carrier options. The customer support is also excellent!
Rajkumar was incredibly helpful in getting our ShipX setup exactly how we needed it. He took the time to understand our shipping requirements and implemented custom rules that fit our business perfectly.
He made the entire process smooth and easy, and thanks to his work, our site now runs seamlessly with the ShipX app!
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Cant fault the service. Big issue with the app not pushing rates through to Google Merchants Centre via the Google & Youtube app so you can't use Google shopping ads.
Managed to work around this by adding a rate outside of ShipX updating and then deleting it.
Hi Tom,
Thank you again for taking the time to join the call with us.
As we discussed and verified together, the issue was not related to the ShipX app, but due to a temporary delay in the Google Merchant account, which has now been resolved. Even though this was outside our scope, we made sure to get on a call with you right away and work through it by comparing both of your stores. This is the level of support we always strive to provide to all our customers.
I also recall that after the call, you mentioned you would revisit the review. You’ve been a valued customer with us for several years, and we’ve always done our best to support you at every step. So, seeing this review for something not related to our app has been a bit disheartening for our team.
Whenever you have a moment, I would sincerely appreciate it if you could consider updating your review. It would mean a lot to us.
Of course, if you need any further assistance at any time, please feel free to reach out. I’m always here and happy to help.
Thanks again,
Siva
Support has also been excellent. They offered quick responses, clear explanations, and a genuine willingness to help us optimize our setup instead of just solving the immediate issue.
The scenario‑based automation lets us set different shipping logic by country, order value, and product collections and more, so customers see the right options without any manual intervention on our side.
Overall 5 stars for their support and product, especially Deepan was super helpful with setting up the app. Thank you so much.
Great app, serves the functions that we require of it and a few more that we currently dont.
Customer service's been fantastic and quick to respond, Deepan was especially helpful with the setup process.
Would recommend this app for anyone wanting more than the basic shipping options shopify has included.
This app has been invaluable to us. Our shipping needs are very complicated and the native Shopify shipping options barely scratch the surface.
Deepan was instrumental in getting all our shipping settings correct within the app. He was extremely helpful and worked into the wee hours to make sure everything was set up correctly and running smoothly. Highly recommend the app, the company, and Deepan!
Excellent support, fantastic rulesets to configure custom scenarios, and very easy to use. If you have a complicated shipping setup, I highly recommend this app.
A super app that we have used on two websites now and gives us all the flexibility we need work with various shipping scenarios. Vindu was also very helpful in assisting to set everything up.
Vignesh was a massive help! Really appreciate the time he put into helping me set up surcharge rates. Thank you Vignesh :)
Awesome customer service. They actually dive in and help you.
