ShipX ‑ Shipping Rates & Rules

This app has really robust and flexible functionality. They also have good product support, including being available to meet on Zoom to screenshare, so they can help set up more complicated shipping scenarios as needed. We have some byzantine requirements in our store, and I would be a bit lost trying to do everything self-serve, so this is SUPER helpful. I met today with the customer support rep Deepan; he was very patient and knowledgeable, and spent as much time as we needed to help fix my new setup request, making sure that all the scenarios I wanted were entered correctly and taking the time to double-check everything. Much appreciated!

A very solid app for handling our challenging packaging and shipping scenarios. The AI-based packaging algorithm has enabled us to achieve accuracy in rating we've not had before. The support team really knows their stuff and are responsive to our requests. They get us sorted while providing clear guidance on best practices with the app.

Vignesh was very helpful, walked me through each step to get all the proper settings situated so we could offer calculated rates to customers in Alaska, Hawaii and Puerto Rico. Thank you!

Super happy with this app and the customer support. Nithish helped me resolve a shipping rate issue in just a few minutes. He was very professional and polite. Highly recommended!

Deepan was a fantastic help - he immediately jumped on a Zoom call and helped with a small configuration to get our shipping rules working perfectly! ShipX is very easy to use and configure and meets our shipping calculation needs. I highly recommend ShipX and Deepan!

Deepan was an amazing help! He assisted us with setting up and optimizing our shipping system in Shopify and knew all the right tweaks to make everything work smoothly. Thanks to his expertise, our shipping is now fully up and running without any issues. Knowledgeable, efficient, and a pleasure to work with.

I could have the name wrong, but our account was initially setup by Jinani, she was BEYOND helpful and got all of our numerous requests setup and working as we wanted. After testing for a week, we found some things that didn't work as expected/planned (not Jinani's fault). So we reached out via chat, was answered in minutes, and resolved in minutes by Deepan. So far, nothing but great things to say about the app & service...

Excellent Support from Durkesh – Highly Recommended

I had a great experience with Durkesh from the ShipX (ShopX) App Support team. He is very knowledgeable and has a strong understanding of restricted areas and different shipping rate rules.

He explained everything clearly and helped configure the app exactly according to our requirements. The support was excellent, and I really appreciated that the team allows Zoom meeting calls, which made solving issues much faster and easier.

The app itself is very good, and with Durkesh’s help, we successfully resolved all our issues. Now our shipping rates are working perfectly and coming correctly from the ShipX app.

Highly recommended app and support team!

So far so good, I have been using the app to set up our shipping rates and it is working as desired. There is definitely a bit of a learning curve, and I had some questions but I was able to get support from Vignesh and he helped me out right away.

Customer service and support is really very good. Durkesh was great