Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

September 26, 2023

Great experience with the Shipeasy app support and the functionality met our needs. Highly recommended! Service from Sowmiya

pewox
Hong Kong SAR
4 months using the app
Logbase replied September 28, 2023

Thank you for sharing your fantastic experience with us, we truly value your positive feedback. Should you need any more help or have any other questions, please don't hesitate to reach out. We look forward to the opportunity to assist you again in the future.

September 25, 2023

Very fast response to customer ticket as well very detailed help and problem solving.
Great customer experience from Barat.

Amrita LV
Latvia
3 months using the app
Logbase replied September 28, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

July 19, 2023

I cannot stress enough how amazing my experience with Shipeasy's customer support has been. Siva and Rajkumar truly went above and beyond to ensure customer satisfaction. Whenever I've had an issue or a question, their team has been incredibly responsive, knowledgeable, and friendly. Shipeasy's commitment to excellent customer support sets them apart from their competitors. I highly recommend their services to anyone in need of top-notch assistance and a delightful customer experience.

DIESELORINGS
United States
3 months using the app
Logbase replied August 4, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

August 31, 2023

We have a very complex shipping situation that no other apps have been able to accommodate and Dhana has found a workaround and we can now hit the ground running. Very helpful :-)

Tough Tools
United Kingdom
6 months using the app
Logbase replied September 1, 2023

We sincerely thank you for your positive review! If you have any inquiries or any concerns arise, please feel free to reach out to us. We are dedicated to assisting and supporting you in any way we can.

June 14, 2023

It covers my needs and also fast support especially from rahul.
I recommend this apps to customize any shipping rates

Melaka Market
Indonesia
10 months using the app
Logbase replied June 14, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

May 10, 2023

Raj was super kind and very helpful. With my approval, he took control, fixed my problems and explained it all to me. It saved me so much time. This app with its support help service is great and fits many different shipping needs.

Croque Paysage
Canada
6 months using the app
Logbase replied May 11, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.

August 4, 2023

Good day,

I am writing this review for Janani. She offered outstanding customer service. She is prompt, efficient, and knowledgeable in what she does. She navigates her way very effectively and is very well spoken. She took the time to explain me everything and to help me understand how to setup my store. She went to the extent of explaining me everything step by step. Initially, I was confused and I thought she was going to rush me. But I started feeling very easy with her service and she really made sure that I understood how to use the application. Thanks to her help, I will definitely remain subscribed to this service as well as recommend it to other friends. I have scheduled another call with Janine to learn about the other services provided. I definitely recommend her services, she is an outstanding agent. Thank you Janani

ParfaitementElle
Canada
15 days using the app
Logbase replied August 5, 2023

Thank you so much for the wonderful review! It's our pleasure to assist you. Please feel free to reach us if you have any queries, we will be glad to assist you.

May 3, 2023

Great support provided by Siva! App does everything we need and looking forward to putting it into practice.

JRS Industrial Supplies
United Kingdom
11 months using the app
Logbase replied May 4, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

August 7, 2023

Shipping Rates - Shipeasy app has completely met our needs in calculating shipping based on weight and distance from our distribution center. Customer service is amazing - immediate, specific assistance (will hop on a zoom right away to resolve more easily or through chat), friendly and kind and very quick (I haven't wait at all and everyone I have talked to has been an expert who answered my questions). Siva has helped multiple times now and we are so appreciative. They even copied all of my settings from a different one of our stores, so that I didn't have to manually enter and worry about errors.

Ahimsa® Schools
United States
12 days using the app
Logbase replied August 10, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

April 25, 2023

Excellent app! Everything works just as it should. What's even better is the AMAZING customer support they have. Any question I have had has been answered immediately and are always willing to jump on a zoom call and help you fix settings hands on. HIGHLY recommend!

J & J Auto Wrecking
United States
3 months using the app
Logbase replied April 26, 2023

Thank you so much for the wonderful review! We appreciate you for taking the time to leave us your valuable feedback.