Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

September 21, 2023

Thank you Barath for your help. I was able to achieve exactly what i wanted to do. 5 Stars

Hot24.co.uk
United Kingdom
3 months using the app
Logbase replied September 25, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

September 11, 2023

The app is slightly complicated to use, but the Shipeasy team is always there to help with issues! Just did a live chat to solve an issue with checkout and Janani helped us figure out what was wrong and what to do in the future to prevent it from happening again - in less than 10 minutes. 100% recommend this app!!

TheWitchyAlchemist
Singapore
About 2 months using the app
Logbase replied September 13, 2023

Thank you so much for the wonderful review! It means a lot. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 10, 2023

Thanks so much to Rahul for the wonderful service and empathy (in India
!!) A wonderful job you have done exactly what I needed. Thanks again.

Peter & Son NZ
New Zealand
28 days using the app
Logbase replied October 11, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

Edited December 6, 2023

Janani and Dhina were both very useful and patient while showing me how to use and navigate Shipeasy app. Amazing support!! Very much appreciated, thank you

Adinkra Designs
Australia
3 months using the app
Logbase replied September 14, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

July 11, 2023

Great help from Rahul and Vinduja again with the shipeasy app. I have used them many times and they are always very helpful and knowledgeable. Please use the guys for all your shipeasy needs. Shipping made Easy!

Builders Merchant Direct
United Kingdom
4 months using the app
Logbase replied July 12, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

June 1, 2023

I absolutely love ship easy, the help offered is over the top amazing, Im so happy i found them to use in my shopify store, i cant recommend highly enough

centerhillprintingco
United States
7 months using the app
Logbase replied June 1, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.

August 2, 2023

I recently discovered Shipeasy, and I must say it has been an absolute game-changer for managing my shipping needs. This app is not only incredibly useful but also surprisingly user-friendly, making it a breeze to navigate even for a newcomer like myself.

One of the standout features of Shipeasy is the outstanding customer support, particularly Siva's hands-on assistance. From the very beginning, Siva went above and beyond to help me set up various shipping scenarios tailored to my specific needs. His responsiveness was impressive, and he promptly replied to my inquiries, ensuring I never felt left in the dark.

What impressed me the most was the personal touch Siva added to the customer support experience. He generously offered to conduct a quick Zoom call to walk me through the app and ensure that I didn't encounter any errors during the setup process. This level of dedication and commitment to customer satisfaction is a rare find in today's fast-paced digital world.

Triumfante
Philippines
About 2 months using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

August 20, 2023

The best and most reasonably priced app for creating shipping rates with different scenarios and conditions. Customer service is always quick to answer.

Unspoken Fashion
United States
Almost 2 years using the app
Logbase replied August 22, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 23, 2023

Siva was very knowledgeable and help integrate both Shipeasy and Pickeasy seamlessly on my website. Highly recommend!

The Artisan Gift Boxes
United States
About 1 month using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

Edited February 5, 2024

Very helpful service from Janani, she understood what we needed and helped implement the different shipping scenarios

Underdays
United Kingdom
4 months using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.